Systems Engineer (MSP Background)

Latitude Inc • Baltimore, MD • 17h ago

About the Role

The Systems Engineer plays a critical role in delivering high-quality, client-facing IT projects across a wide range of environments. This position is responsible for designing, implementing, and supporting infrastructure solutions spanning on-premise systems and modern cloud platforms.

This is a highly dynamic, project-focused role suited for a technically versatile professional who thrives in fast-paced environments. The ideal candidate is detail-oriented, customer-focused, and capable of managing complex implementations while maintaining a high standard of service delivery.

Key Responsibilities

Project Delivery & Implementation

Lead and execute a wide variety of IT infrastructure projects from planning through completion, ensuring timelines and technical requirements are met
Implement solutions across networking, server infrastructure, storage systems, and cloud platforms
Manage and support initiatives such as server migrations, office relocations, network upgrades, virtualization deployments, and cloud transitions (e.g., Microsoft 365, Azure, AWS)
Install, configure, and optimize network hardware including firewalls, switches, and wireless systems
Collaborate with vendors and third-party providers to coordinate system upgrades, deployments, and integrations
Develop detailed technical documentation, including network diagrams, configurations, and standard operating procedures
Ensure all deliverables meet quality standards, security requirements, and best practices

Client Engagement & Technical Leadership

Act as the primary technical lead during client onboarding, project execution, and offboarding processes
Build and maintain strong client relationships through clear communication, responsiveness, and technical expertise
Translate complex technical concepts into clear, actionable insights for non-technical stakeholders
Ensure a high-touch, “white-glove” client experience throughout all project phases
Partner with Project Managers to align technical delivery with client expectations and business objectives

Advanced Technical Support & Mentorship

Serve as an escalation point for complex technical challenges encountered during projects
Participate in troubleshooting critical incidents, outages, or security concerns alongside senior technical teams
Review and validate work completed by junior engineers to ensure accuracy and quality
Provide mentorship, guidance, and knowledge-sharing to junior team members to support their professional development

Collaboration & Continuous Improvement

Work cross-functionally with engineering, operations, and security teams to deliver integrated solutions
Contribute to internal process improvements, technical standards, and best practices
Participate in strategy discussions and technical planning sessions to support ongoing service enhancement
Stay current with emerging technologies and industry trends to continuously improve service offerings

Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
5–8+ years of hands-on experience in systems engineering, infrastructure, or project-based IT roles
Strong background in IT infrastructure, including networking, servers, storage, and virtualization
Experience working in client-facing environments, preferably within a managed services or consulting setting
Proven ability to manage multiple projects simultaneously in a fast-paced environment
Excellent problem-solving, organizational, and communication skills

Technical Expertise

Strong knowledge of cloud platforms such as Microsoft Azure, AWS, and Microsoft 365
Experience administering Windows and/or Linux environments, including Active Directory and related services
Proficiency in configuring and troubleshooting network infrastructure (routers, switches, firewalls, wireless systems)
Familiarity with virtualization technologies and hybrid cloud environments
Ability to analyze system performance and implement improvements based on operational data

$75,000 - $85,000 a year

#LAT

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