Parking Enforcement Operations Manager

ABM Industries • Redmond, WA • 1h ago

Overview

Pay: $$80K/YR to $80K/YR

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Annual Benefits-Staff and Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

ABM Parking & Transportation is seeking a highly motivated and experienced Operations Manager to oversee our Parking Enforcement division. This leadership role is responsible for managing day-to-day operations, ensuring compliance with parking regulations, and delivering exceptional service to clients and the public. The ideal candidate will have strong managerial skills, operational expertise, and the ability to lead a diverse team in a fast-paced, technology-driven environment.

Responsibilities

Key Responsibilities:

Operational Leadership & Oversight

Supervise and manage a team of Compliance Patrol Officers, including hiring, training, coaching, and performance evaluations.

Develop and maintain staff schedules to ensure adequate coverage across all shifts (including weekends and holidays).

Monitor field operations to ensure adherence to company policies, client requirements, and regulatory standards.

Patrol assigned areas by foot, bicycle, or client-provided vehicle to enforce parking regulations and issue citations.

Investigate and report suspected abandoned vehicles; coordinate removal as necessary.

Assist with traffic direction during special events, emergencies, or peak hours as defined by the client.

Project & Process Management

Implement operational projects and initiatives to improve efficiency and compliance.

Coordinate special events, emergency response plans, and traffic management strategies in collaboration with clients.

Ensure proper use and maintenance of enforcement technology, vehicles, and equipment.

Client & Stakeholder Interaction

Serve as the primary point of contact for client communication regarding enforcement activities, reporting, and service quality.

Prepare and deliver operational reports, compliance metrics, and performance summaries to clients and senior management.

Address client concerns promptly and professionally, ensuring high levels of satisfaction.

Compliance & Reporting

Oversee citation issuance processes and ensure accurate documentation in enforcement systems.

Monitor and analyze enforcement data to identify trends, improve compliance, and optimize operations.

Ensure compliance with local ordinances, safety standards, and company policies.

Team Development & Culture

Foster a positive, customer-focused culture within the enforcement team.

Provide ongoing training in conflict resolution, customer service, and technology tools.

Promote safety awareness and adherence to ABM's training and safety programs.

Work Environment & Physical Demands:

Exposure to inclement weather and potentially hostile individuals.

Required to drive a four-wheel vehicle and/or walk long distances. Exposure to automobile fumes and hazardous chemicals.

Normally required to lift up to 50 pounds.

Walking on foot in concrete parking structures, moving cones, barriers, and exposure to inclement weather (wind/rain/snow/etc.)

Exposed to heavy traffic.

Qualifications

One year of experience in public contact work or customer service.

Motor Vehicle Record must be clean and free of accidents or infractions.

MOST COMPETITIVE CANDIDATES WILL HAVE:

Three or more years of experience in public contact work, which includes direct contact with difficult, angry or hostile citizens.

Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint) and mobile operating systems (iOS/Android).

Familiarity with the geography of client campus for daily patrol activities or giving directions.

Demonstrated experience working in an environment using mediation and negotiation skills to deal with angry and hostile individuals while performing job duties.

Demonstrated experience working independently to successfully complete job duties.

Ability to work well under pressure and multi-task in a fast-paced environment.

Ability to communicate effectively and work effectively within a multi-cultural organization and serve a diverse customer base with outstanding customer service.

Ability to deal with the public and maintain a calm demeanor.

Proficiency in Windows based computer systems including spreadsheets, databases and presentation such as Microsoft Outlook, Word, Excel, Access, PowerPoint, and SharePoint.

Bilingual language skills a plus.

LICENSE, CERTIFICATION AND OTHER REQUIREMENTS:

Current State of Washington driver's license.

Must obtain First Aid certification within six months of hire.

POSITION REQUIREMENTS:

Work hours include weekends and evening shifts.

Work in inclement weather and exposure to automobile fumes, hazardous chemicals and vehicular traffic.

Physical ability to spend up to 100% of a scheduled shift on foot, and potentially walk several miles per day.

Pass the Compliance Officer Training and various ABM training & safety programs.

REQNUMBER: 149867

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

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