Customer Service Representative

Kelly Services • Amherst, OH • 5h ago

Location: Amherst, OH

Pay:$20 an hour

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. This role is responsible for handling customer inquiries, processing orders, and ensuring timely and accurate communication between internal teams and external customers. The ideal candidate thrives in a fast-paced environment, demonstrates strong problem-solving skills, and is committed to delivering excellent customer service.

Key Responsibilities

Respond to customer requests received via phone, email, and electronic systems

Accurately create and manage quotations, sales orders, returns, and other transactions in SAP

Provide updates on order status, inventory availability, delivery timelines, and pricing

Troubleshoot and resolve customer issues and complaints in a timely and professional manner

Collaborate with internal teams to gather information and resolve customer inquiries

Utilize case management systems to track, update, and complete assigned tasks

Maintain a professional and positive approach when interacting with customers and colleagues

Identify opportunities to improve processes and daily workflows

Meet performance standards and metrics established by leadership

Perform additional duties as assigned

Qualifications

Education

High School Diploma or equivalent required

Associate or Bachelor's degree preferred

Experience

Minimum of 1 year of experience in customer service, call center, or office environment

Experience with accounts receivable, collections, or customer communications preferred

SAP (ECC) experience preferred

Experience with case management systems is a plus

Skills & Competencies

Strong written and verbal communication skills

Excellent organizational and time management abilities

High attention to detail and accuracy

Customer-focused mindset

Ability to work collaboratively in a team environment

Self-motivated and able to work independently

Proficient in computer systems and data entry

Ability to work under pressure while maintaining professionalism

Work Environment & Schedule

Office-based position

Full-time, Monday through Friday

Schedule options:

8:00 AM - 5:00 PM (1-hour lunch)

8:00 AM - 4:30 PM (30-minute lunch)

8:30 AM - 5:00 PM (30-minute lunch)

Business casual dress code (clean, non-ripped jeans permitted)

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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