Regulatory Operations Manager

RxBenefits • Charlotte, NC • 5h ago

The Regulatory Operations Manager is responsible for overseeing and optimizing regulatory processes, ensuring compliance with applicable laws and regulations, and supporting cross-functional teams in the execution of regulatory strategies.

Essential Job Responsibilities Include:

Serve as a strategic partner in implementing regulatory requirements, including new federal and state changes to PBM business practices.

Lead process improvement initiatives across RxBenefits, from opportunity identification through execution, ensuring measurable efficiency and impact.

Oversee day-to-day regulatory operations to ensure timely and accurate execution

Manage regulatory submission tracking, documentation, and reporting

Manage and optimize legal and regulatory technology platforms and tools, driving adoption, training, and continuous improvement.

Oversee intake, triage, and resolution of regulatory service requests, ensuring appropriate prioritization and resource allocation.

Lead cross-functional workgroups charged with communicating regulatory changes, acting as project manager and primary point of contact for stakeholders.

Work with Learning and Development to design and deliver training programs to improve industry and regulatory understanding across both legal and non-legal teams.

Develop and maintain metrics, dashboards, and reporting to track department performance and identify trends.

Manage communications, both internally and externally, and knowledge management tools, ensuring accessibility and clarity.

Foster a culture of operational excellence by embedding best practices, accountability, and collaboration across departments.

Required Skills / Experience:

5+ years of experience in regulatory operations, legal operations, corporate legal, or business operations role.

Bachelor's degree required.

Proven ability to design and implement operational improvements with measurable results.

Strong experience managing legal technology platforms and leveraging data analytics for decision-making.

Advanced proficiency with Microsoft Office Suite; experience with legal tech tools (e.g., contract lifecycle management, e-billing, matter management).

Exceptional communication skills with the ability to influence and collaborate across levels and functions.

Strong leadership, interpersonal, and change management skills.

Ability to balance strategic thinking with hands-on execution in a fast-paced environment.

Demonstrated ability to meet deadlines, prioritize effectively, and deliver results under pressure.

Commitment to RxBenefits' Core Competencies: Problem Solving & Decision Making, Accountability & Responsibility, Communication, Collaboration & Teamwork, and Customer Focus.

Preferred Skills/Experience:

Familiarity with healthcare, pharmacy services, or other regulated industries preferred.

Advanced degree, paralegal certification, or project management certification (e.g., PMP, Lean Six Sigma) preferred.

Based on relevant market data and other factors, the anticipated hiring range for this role is $105 ,600 to $132 ,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals.

We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.

RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:

Remote first work environment

Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members

Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)

Additional buy-up options for Short- and Long-Term Disability and Life Insurance

401(k) with an employer match up to 3.5% available after 60 days

Community Service Day to give back and support what you love in your community

10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like

Reimbursements for high-speed internet, we'll send you a computer and monitors to help you do your best work

Tuition Reimbursement for accredited degree programs

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