Administrative Technician
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Administrative Technician
Salary
$45,444.51 - $76,135.40 Annually
Location
VA 23513, VA
Job Type
Permanent Full-time
Job Number
13956
Department
Community Services Board
Division
Medical Services
Opening Date
04/01/2026
Closing Date
4/11/2026 11:59 PM Eastern
Description
Benefits
Questions
Description
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use disorders, intellectual/developmental disabilities, and housing and homelessness. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. The NCSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the people we serve.
The NCSB is seeking an Administrative Technician to serve as the principal administrative support staff for the Integrated Care Clinic Administration. Performs detailed and responsible administrative work to assist the Practice Manager.
Department Hiring Salary Range: $45,444-$52,148
Essential Functions
Essential functions include but are not limited to:
Manages the day-to-day administrative operations of assigned tasks including appointment scheduling, insurance verifications, establishing and maintaining logs, answering and providing directions on phone calls, and effective communication with clinic staff.
Able to run insurance verification and understand EOB's and denials with insurances.
Prepares payment vouchers and processes invoices for payment.
Assist staff in problem solving issues with office equipment, including computers, software, printers, etc.
Organizes, maintains, and adjusts complex file systems in order to provide ready access to information and to produce reports
when needed.
Receives, sorts, date stamps, and distributes mail and other documents.
Composes and sends correspondence, form letters, and reports on general matters.
Recommend new or modified procedures to enhance operations.
Reviews information for accuracy, completeness, and conformance to established standards; research documents, answers routine inquiries and locates information.
Undertakes responsibility for special assignments and projects.
Education/Experience
Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
Two years clerical experience.
Preferred Education/Experience:
Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency. A bachelor's degree or above may substitute work experience (as approved by the department).
Two years of general office work experience.
Additional Information & Requirements
Valid Driver's License may be required depending on assignment.
Working Hours: Monday-Friday 8:00 AM-4:30PM (40 hours per week)
Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
Retirement
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.
NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job @type.
Non-City
Positions listed with a job @type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
I understand and will answer the following supplemental questions completely and thoroughly.
02
Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?
Yes
No
03
Are you a current or previous City of Norfolk employee?
Yes - I am a current City of Norfolk Employee
Yes - I am a previous City of Norfolk Employee
No - I am not a previous or current City of Norfolk employee
04
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."
05
Please select the highest level of education you have completed.
High School Diploma/GED
Some College (6 months or more)
Vocational/Technical Degree
Associate's Degree
Bachelor's Degree
Master's Degree or higher
06
How many years of clerical office work experience do you possess?
No experience
Less than two years of experience
2-3 years of experience
4-5 years of experience
6 or more years of experience
07
How many years of experience do you have working in an outpatient psychiatric clinic setting?
No experience
Less than 2 years of experience
2-3 years of experience
4-5 years of experience
6 or more years of experience
08
Do you possess a current CPR/First Aid Certificate?
Yes
No
09
Do you have a valid driver's license?
Yes
No
10
Please provide the name, email address, and phone number of your current or most recent supervisor
11
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
12
A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor?
I have been convicted of a felony
I have been convicted of a misdemeanor
I have been convicted of a felony and a misdemeanor
I have not been convicted of a felony or a misdemeanor
13
If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets.
14
Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)
Yes
No
15
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
I am not a Veteran
I am a Veteran
I am a Disabled Veteran
Required Question
Employer
City of Norfolk
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