ServiceNow Administrator II / Information Technology

Omaha Children's Hospital • Omaha, NE • 13h ago

At Children's, the region's only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team-and join us in providing brighter, healthier tomorrows for the children we serve.

Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview

The ServiceNow Administrator II is responsible for the administration, configuration, governance, and continuous improvement of the ServiceNow platform within a healthcare environment. This role ensures the platform effectively supports clinical, operational, and administrative teams while maintaining high standards for system reliability, security, compliance, and data integrity. This role will work in collaboration with the ServiceNow Administrator I to maintain the ServiceNow environment. Given the mission-critical nature of healthcare operations, the ServiceNow Administrator plays a key role in supporting service management processes that directly impact patient care, regulatory compliance, and organizational efficiency.

Essential Functions

Administer and maintain the ServiceNow platform, including user access, role-based security, and group management

Configure and support ITSM modules including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB

Design and maintain workflows, business rules, client scripts, UI policies, and automation

Oversee platform upgrades, patches, and enhancements to ensure minimal disruption to clinical operations

Ensure ITSM processes align with ITIL best practices and healthcare operational requirements

Monitor SLAs and system performance to support timely resolution of clinical and non-clinical issues

Partner with service desk, infrastructure, applications, and clinical informatics teams to optimize workflows

Develop dashboards and reporting to provide visibility into service performance, compliance metrics, and operational trends

Maintain strict adherence to HIPAA, HITECH, and organizational data protection standards

Ensure proper handling of Protected Health Information (PHI) within the platform

Maintain audit trails, change documentation, and access controls to support regulatory compliance

Establish and enforce platform governance standards and development best practices

Participate in internal and external audit activities as needed

Identify and implement automation opportunities to improve efficiency and reduce manual effort

Lead platform optimization initiatives to enhance user experience and system performance

Provide recommendations for process improvements that support patient safety and operational excellence

Maintain comprehensive technical documentation Education Qualifications

Bachelor's Degree Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or related field (or equivalent experience) Preferred

Experience Qualifications

3 years 3+ years of hands-on experience administering ServiceNow Required

1-3 years Experience working in a hospital, health system, or regulated healthcare environment Preferred

1 year Experience supporting CMDB governance and discovery Preferred

1 year Familiarity with healthcare systems such as EHR platforms (e.g., Epic, Oracle) Preferred

Skills and Abilities

Strong understanding of ITSM processes and ITIL framework (High proficiency)

Experience configuring workflows, business rules, client scripts, and Service Catalog items (High proficiency)

Working knowledge of JavaScript and integrations (REST/SOAP APIs) (Medium proficiency)

Strong analytical, problem-solving, and documentation skills (Medium proficiency)

Ability to prioritize in a fast-paced, high-impact healthcare environment (Medium proficiency)

Licenses and Certifications

Veterans Affairs, Veterans Health Administration • Omaha, NE • 1d ago

Management & Administrative

Summary This position is located within the Environmental Management Services Division of the Omaha VA Medical Center. Incumbent performs both janitorial and custodial services (e.g., textile distribution and inventory a...

1d ago

Go to Apply

Regional Sales Manager - SMB

Cornerstone onDemand • Omaha, NE • 1d ago

Management & Administrative

Cornerstone OnDemand is seeking an experienced Sales individual who thrives in a fast-paced, cutting-edge, technology-driven environment. The ideal candidate will have a hunter mentality and a track record for closing. Y...

1d ago

Go to Apply

Administrative Officer

U.S. Army Corps of Engineers • Omaha, NE • 2d ago

Management & Administrative

Summary About the Position: This is a developmental Administrative Officer position within the Administrative Officer, NWD, Omaha District Engineering Division. The incumbent will receive assignments designed to develop...

2d ago

Go to Apply

Parts Clerk

Waste Connections • Bellevue, NE • 2d ago

Management & Administrative

Parts Clerk - Full Time Papillion Sanitation | A Waste Connections Company ?? Bellevue, NE ?? Monday-Friday | 9:00 AM - 7:00 PM Papillion Sanitation, a Waste Connections Company, is hiring a Parts Clerk to work out of ou...

2d ago

Go to Apply

Market Grille Clerk

Hy-Vee Food Stores • Omaha, NE • 2d ago

Management & Administrative

Additional Considerations (if any): Must be 18+ - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.