This role is based at one of our corporate offices in McLean, VA, Dallas, TX, or Remote (in the U.S.)
Exceptional Hospitality Starts with You
This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics, and marketing functions! As a Senior Manager, Hotel Level Marketing Services, you will support these areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth. On the Hotel Level Marketing team reporting to the Director, Hotel-Level Marketing, you will own Strategy and Operations of our Enterprise Hotel-Level Paid Media Program.
What you'll do during a typical day:
Drive performance for an Enterprise Digital Program: Identify hotels' business needs and translate them to accelerate Program adoption, retention and performance.
Program Strategy: Develop a strategy to meet the business goals. Identify and prioritize new capabilities to profitably serve hotel needs.
Project Management: Serve as the central liaison with partners to communicate program strategy, risks, opportunities and timelines
Elevate Program commercial performance: Use data, market trends and financial modeling to guide Program growth.
Performance Optimization: Identify and size opportunities to improve Program ROI, enhance efficiency, and strengthen value for participating hotels
Reporting & Analytics: Develop and monitor Key Performance Indicators to evaluate program/channel effectiveness.
Ensure Program Enablement: Oversee Program execution to deliver best-in-class user experience for participating hotels.
Continuous improvement: Identify opportunities for process automation and optimization to improve efficiencies and reduce Program cost
How you'll collaborate with others:
Partner with internal and external (agency) teams to deliver cohesive experiences for hotels engaged in our Program.
Projects you'll take ownership of:
Lead end-to-end strategy and operations for the Hotel Level Paid Media Program, across the Americas region.
What It Takes to Make the Stay
You have these minimum qualifications:
Seven (7) years of work experience.
Five (5) years of work experience using analytics to make strategic decisions.
Three (3) years of experience managing a large commercial program or multi-channel marketing programs.
Experience communicating and influencing at different levels across a matrixed organization, including senior management.
Experience managing multiple projects concurrently.
It would be useful if you have:
Experience in Account Services in an advertising or creative agency (i.e. Account Management or Account Strategist).
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future - Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune . With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay-we're a great place to work.
Hilton offers its eligible team members a comprehensive benefits (https://jobs.hilton.com/us/en/benefits) package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $90,000 - $130,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTE
Job: Sales and Marketing
Title: Senior Manager, Hotel Level Marketing - Program Strategy
Location: null
Requisition ID: COR015PO
EOE/AA/Disabled/Veterans
