Account Coordinator

Robert Half • Charlotte, NC • 4h ago

Description We are looking for a highly organized and attentive Account Coordinator to join our team in Charlotte, North Carolina. This is a contract position expected to last 2-3 months, with the potential for an extension or transition to a long-term role based on performance. The role is fully on-site and involves managing high volumes of communication and coordinating work orders in a fast-paced environment.

Responsibilities:

Schedule and reschedule technicians' appointments to ensure timely completion of work orders.

Record detailed notes in the work order system based on updates from technicians and client communications.

Handle a high volume of inbound and outbound calls, maintaining efficient and clear communication.

Follow up with technicians to track progress and ensure work orders are completed as expected.

Respond to client requests for facility services in alignment with department policies and procedures.

Coordinate with technicians to manage dispatch, scheduling, and scope expectations for service calls.

Verify that all service requests are completed in compliance with client agreements and satisfaction standards.

Address emergency requests and client escalations with a focus on customer service and resolution.

Collaborate with internal teams, including accounting and vendor relations, to close out completed jobs and resolve any pricing issues.

Maintain strong working relationships with vendors, technicians, and clients to support seamless operations. Requirements - Strong attention to detail with the ability to manage multiple tasks efficiently.

Excellent organizational skills to handle a high workload with a focus on detail.

Effective negotiation and communication skills for interacting with various stakeholders.

A customer-focused mindset with the ability to address and resolve client concerns pleasantly and effectively.

Proficiency in Microsoft Office Suite and other relevant software systems.

Prior experience in account management, property management, or facility services is preferred.

Ability to handle high call volumes while maintaining a positive and detail-oriented attitude.

Strong written and verbal communication skills for clear and accurate reporting. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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