Summary The position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6), Hampton Veterans Affairs Medical Center (HVAMC), Mental Health Service, Office of the Community Based Outpatient Clinic Mental Section, at the North Battlefield VA Outpatient Clinic (NBVAOC). The purpose of the position is to manage all clinic profiles and consult operations for the Mental Health Community Based Outpatient Clinics Section. Responsibilities This position serves as a point of contact regarding clinic profiles and consult management for the assigned area. Duties include, but may not be limited to the following: Providing guidance and training to staff pertaining to consults, clinic profiles, and patient encounters. Tracks and monitors patient access and workload captures to identify and resolve computerized patient consult errors. Compiles and generates clinical operational data from a variety of sources and prepares reports for management. The incumbent works closely with management, clinical staff, the Group Practice Management Team (GPM), Ol&T, and other services involved in the maintenance of the interfacility consult and clinic profile management process. The position reports directly to the Section Chief. Serves as an administrative point of contact regarding clinic profile management for the assigned area. Applies policies, practices, and procedures involving the creation, maintenance, and efficiency of clinic profiles. Applies Mental Health clinic practices and guidelines to identify and resolve issues or problems that are of a procedural or factual nature for respective clinics. Works closely with GPM to establish and manage clinic profiles. Serves as a point of contact regarding consult management for the assigned area. Independently manages consult packages by ensuring consult submissions processed timely and efficiently. Maintains consult tracking data via the Veterans Health Information Systems and Technology Architecture (VISTA) consult tracking package. Responsible for gathering or generating data to prepare a variety of detailed reports for management. Utilizes a variety of VA software programs including but not limited to VISTA, CPRS, PowerBI, and VSSC. The incumbent serves as a point of contact for all related to clinic profile and consult management for the assigned area. Trains and provides guidance to providers and clinical staff in the management of computerized patient encounter process. Performs other duties as assigned. Work Schedule: Monday - Friday 0800-1630 Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Medical Administrative Assistant/PD03024A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/10/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of healthcare delivery, the mission of VHA, Medical Center policies and procedures and VHA regulations; Knowledge of Mental Health Service SOPs, practices, procedures, clinic operations, and goals; Knowledge of medical terminology and usage; Knowledge of outpatient processing, release of information, medical record creation; Knowledge of outpatient processing, release of information, medical record creation; Knowledge of time and attendance reporting using GovTA; Ability to communicate effectively with employees at all levels within the Medical Center and with outside agencies. You will be rated on the following Competencies for this position: Accountability Administration and Management Analysis and Problem Solving Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Knowledge Management Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is mostly sedentary. The work requires some walking, standing, bending, lifting, and carrying light items such as paper, books, and charts. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
