Summary Come join us in Chesapeake as a Medical Support Assistant in Pathology and Laboratory. S/he will work at the North Battlefield clinic. Responsibilities VA Careers - Pharmacy: https://youtube.com/embed/Fn\ickNBEws VA Careers - Social Work: https://youtube.com/embed/enRhz\ua\UU VA Careers - Licensed Clinical Social Worker: https://youtube.com/embed/U\xC25QsN0w VA Careers - Microbiology/Molecular Medical Technologist: https://youtube.com/embed/eSDGhIwZKdw VA Careers - Diagnostic Radiologic Technologist: https://youtube.com/embed/I-4ku5UMvWM VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Duties are as the described: The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, and verifying provider orders in accordance with VHA national scheduling guidelines. The incumbent properly identified patients utilizing the full name and social security number before processing and/or hospital computer entry requests. Compares orders from multiple physicians and properly identifies STAT and routine testing labels to proper communicate with the medical technologist so testing can be performed according to STAT and routine protocol. Establishes proper identity of all patients, ensures accountability by properly reviewing specimen labeling with patient's name and social security before patient leave the collecting areas. The incumbent is responsible for receiving and preparing requests for testing and specimens into the clinical laboratory and evaluates the acceptability of each specimen, documents discrepancies, and resolves potential problems. Screen telephone calls and routes inquires to appropriate personnel. Ensures proper processing and accession of specimen; especially those requiring special handling, and clearly communicates requirements to the laboratory staff. Sorts specimens based on testing location, needs, and prioritize for turnaround time. Able to cope with quick deadlines and uses knowledge of processing procedures to identify and resolve specimen errors. Follows detailed instructions in operating the laboratory equipment, ie., centrifuge, barcode reader, and printers. Resolves and documents any preanalytical issues. This position follows standard precautions in the use of personal protection equipment and complies with other Health Care Center and Hampton Medical Center infection control requirements and the handling and disposal of biohazardous materials. Keeps the waiting area, phlebotomy work area, and storage area (organized and stocked supplies) clean. Rotate and remove expired supplies ad needed. Answers telephone in the designated areas, assist with collection questions and refer other question(s) to the medical technologists on duty. The incumbent participates in the daily huddles with other HCC staffs to determine the daily needs of the Health Care Center. Work Schedule: Monday - Friday 7:30am - 4pm Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Experience. No experience required at the GS-3 level. Licensure/Certification/Registration. None English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: GS-5You currently work at the GS-4 grade level including but not be limited to; ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients, ability to use, and navigate between, various @types of office automation equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care, knowledge of basic medical terminology to assist in the provision of care to patients, skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics. OR, Education. Do you have two years of education above high school. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is 05. The actual grade at which an applicant may be selected for this vacancy is in the range of 05 to 05. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
