Information Technology Generalist Administrator 2
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Information Technology Generalist Administrator 2
Salary
$88,235.00 - $134,162.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CSSC-2026-42717-01545
Department
Executive Offices
Division
EX OA ETSO Comp Cld Srvs Div
Opening Date
03/30/2026
Closing Date
4/12/2026 11:59 PM Eastern
Job Code
01545
Position Number
50363607
Union
Non-Union
Bargaining Unit
A3
Pay Group
ST10
Bureau / Division Code
00812812
Bureau / Division
Enterprise Technology Services Office Compute and Cloud Services Division
Worksite Address
1 Technology Drive
City
Harrisburg, Pennsylvania
Zip Code
17110
Contact Name
Matthew Zyroll
Contact Phone
717.836.3503
Contact Email
mzyroll@pa.gov
Description
Benefits
Questions
THE POSITION
Are you looking for a challenging enterprise virtualization position that will test your knowledge and push your abilities? If so, consider joining the Enterprise Technology Services Office within the Compute and Cloud Services Division as an Information Technology Generalist Administrator 2. In this role you will guide server operations, resolve issues, and ensure reliable IT services while communicating key updates, escalating critical concerns, and driving process improvements to enhance efficiency and performance. Make your career goals a reality with us!
DESCRIPTION OF WORK
This advanced and highly technical position is located within the Enterprise Data Center (EDC) of the Office of Administration, Office for Information Technology, responsible for providing leadership and supervision for the Enterprise VMware server infrastructure operations team. As an Information Technology Generalist Administrator 2, you will be tasked with the day-to-day management of virtual server infrastructure across the EDC and multiple offsite locations, supporting a wide range of services for Commonwealth agencies. Work involves the design, deployment, configuration, monitoring, maintenance, repair, and decommissioning of virtual server hardware, virtual hosts, automation services, and related infrastructure. As an essential part of the ETSO Compute and Cloud Services Division, you will also oversee system administration for all virtual infrastructure servers within the EDC's Managed Services offerings. Additional responsibilities include:
Meeting weekly with team members to review work plans, projects, tickets, and open change requests to ensure deliverables' dates are being met
Working closely with staff to develop mitigation plans when tasks are past due
Managing all aspects of assigned projects which include work breakdown schedules, deliverables, and time management
Providing 24x7 support for the virtual server infrastructure and developing team on-call schedules
Serving the second-level escalation point for critical production incidents
Evaluating server configurations and performance statistics to ensure maximum operating efficiency
Take your career up a notch with the Enterprise Technology Services Office, Compute and Cloud Services Division!
Interested in learning more? Additional details regarding this position can be found in the position description. (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=50363607)
Work Schedule and Additional Information:
Full-time employment
Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Information Technology Generalist Administrator 1, Senior Applications Developer, Database Administrator 1, Data Administrator 1, Information Security Specialist 2, or Network Administrator 1;or
Six years of information technology experience that includes three years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services;or
Four years of information technology experience that includes three years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate's degree in any information technology field;or
Two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field;or
An equivalent combination of experience and training.
Other Requirements:
This particular position also requires possession of three or more years of full-time professional experience working with VMware vCenter.
This particular position also requires possession of three or more years of full-time professional experience working with VMware Live Recovery.
This particular position also requires possession of three or more years of full-time professional experience working with Device 42.
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency Guidelines.
You must be able to perform essential job functions.
Legal Requirements:
You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers (https://www.pa.gov/agencies/hrmoa/resources/generative-ai-hiring-guidance) for additional information.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Additional Requirement -Do you possess three or more years of full-time professional experience working with VMware vCenter?
Yes
No
02
If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The specific duties you performed related to your experience with VMware vCenter
Your level of responsibility
03
Additional Requirement -Do you possess three or more years of full-time professional experience working with VMware Live Recovery?
Yes
No
04
If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The specific duties you performed related to your experience with VMware Live Recovery
Your level of responsibility
05
Additional Requirement -Do you possess three or more years of full-time professional experience working with Device 42?
Yes
No
06
If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The specific duties you performed related to your experience with Device 42
Your level of responsibility
07
Have you been employed by the Commonwealth of Pennsylvania as a(n) Information Technology Generalist Administrator 1, Senior Applications Developer, Database Administrator 1, Data Administrator 1, Information Security Specialist 2, or Network Administrator 1 for one or more years full-time?
Yes
No
08
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
09
How many years of full-time technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services do you possess?
2 or more years
1 to less than 2 years
Less than 1 year
No experience
10
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
11
Do you possess graduate education in an Information Technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
A conferred master's degree
30 credits or more
15 credits but less than 30 credits
Some graduate coursework
No coursework
12
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
Yes
13
WORK BEHAVIOR 1 - PROGRAM PLANNING AND IMPLEMENTATIONPlans and implements virtual infrastructure operations initiatives, tasks, and activities. Determines the scope, creates project schedules, identifies risks, and defines roles and responsibilities to ensure adherence to the plan. Allocates the appropriate resources to ensure business needs and requirements are met.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience planning information technology initiatives, tasks, or activities. I was responsible for implementing the plans that I created.
B. I have experience implementing information technology initiatives, tasks, or activities that someone else initially planned.
C. I have successfully completed college-level coursework relate to project planning and implementation, strategic planning, or project management.
D. I have NO experience or coursework related to this work behavior.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to program planning and implementation
Your level of responsibility
15
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
16
WORK BEHAVIOR 2 - PROGRAM EVALUATIONEvaluates the utilization of the incident management process and the timeliness and quality of services provided by the virtual infrastructure operations units to ensure established standards are being met. Provides recommendations for new or updated policies or procedures when necessary.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience evaluating information technology programs to ensure conformance with established standards and procedures. I was responsible for providing recommendations for improvements as needed.
B. I have experience evaluating information technology programs to ensure conformance with established standards and procedures; however, someone else was responsible for providing recommendations for improvements based on my evaluation.
C. I have successfully completed college-level coursework related to program evaluation, program analysis, project administration, policy-writing, budgeting, or business administration.
D. I have NO experience or coursework related to this work behavior.
17
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to program evaluation
Your level of responsibility
18
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
19
WORK BEHAVIOR 3 - TECHNICAL ASSISTANCETroubleshoots and resolves user or system issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with end users and service providers to resolve issues. Provides guidance to lower level staff in diagnosing, troubleshooting, and resolving user issues and provides technical solutions to issues or requests based on best practices.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience troubleshooting and resolving user or system issues. I was responsible for resolving all levels of technical questions and issues. I was the escalation point for complex issues referred by lower-level technicians.
B. I have experience troubleshooting and resolving user or system issues. I was responsible for resolving routine questions and issues but referred more complex technical issues to a higher-level technician for resolution.
C. I have successfully completed college-level coursework related to information technology troubleshooting.
D. I have NO experience or coursework related to this work behavior.
20
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to the technical assistance you provided
Your level of responsibility
21
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
22
WORK BEHAVIOR 4 - WRITTEN COMMUNICATIONPrepares technical or narrative documents such as status reports or information technology evaluations. Authors narrative and analytical reports that convey system effectiveness in meeting business requirements.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience preparing technical or narrative documents such as status reports or information technology evaluations. I was responsible for the final document that conveyed customized information to the intended recipients.
B. I have experience preparing technical or narrative documents such as status reports or information technology evaluations. I was responsible for compiling a portion of the document, but someone else was responsible for the final version that conveyed customized information to the intended recipients.
C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.
D. I have NO experience or coursework related to this work behavior.
23
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to written communication
The @type(s) of documents you prepared
Your level of responsibility
24
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
25
WORK BEHAVIOR 5 - SUPERVISIONSupervises staff by assigning work; establishes priorities and timeframes for completion of work; reviews employee performance and prepares evaluation reports; disciplines employees; interviews prospective employees and recommends selection; receives, responds to, and resolves grievances and complaints; provides guidance to staff on complex problems; approves/denies leave requests; and identifies training needs and provides training to staff.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience supervising subordinate staff; and as a supervisor, I have interviewed and hired staff, rated work performance, established priorities, disciplined employees, identified training needs, and approved leave.
B. I have experience as a lead worker or senior staff member. I have provided training to newly hired staff, reviewed their work, or served as a team or group leader, but I was not responsible for employee performance reviews or discipline.
C. I have successfully completed college-level coursework or training related to effective supervision, management, or leadership but I do not have at least six months of supervisory or lead work experience in a work setting.
D. I have NO experience or coursework related to this work behavior.
26
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed as a supervisor or lead worker
Your level of responsibility
27
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
