Overview
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. Join our team as Regional Director - Field Operations Integration.
Microsoft's Cloud Operations & Innovation (CO+I) infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Be at the forefront of the action in CO+I as part of our global datacenter operations team.
Responsibilities
Empower a culture of safety, security, and compliance across all datacenter operations
Lead and develop a team of full-time employees and contractors, fostering accountability, growth, and high performance
Influence and drive alignment across dotted-line and matrixed resources ensuring cohesion and execution without direct authority
Own and govern the Data Center Design Change Management lifecycle - including intake, operational impact assessment, approval workflows, and change tracking
Champion field operations requirements through design reviews, construction, commissioning, and facility turnover - ensuring quality, reliability, availability, and safety standards are met
Establish structured feedback loops between field operations and peer teams to embed lessons learned into datacenter design and construction practices
Develop and maintain site transition readiness frameworks with clear acceptance criteria, milestone gates, and go/no-go decision standards
Assess and validate operational readiness at turnover, including staffing levels, training certifications, SOPs, and tooling
Drive a seamless onboarding experience for newly launched facilities into field operations
Partner with Datacenter Operations Directors to ensure SOPs are accurately documented and training handoffs are executed with precision timing
Proactively identify, assess, and mitigate risks across transition and onboarding lifecycles, partnering cross-functionally to protect service delivery and commissioning timelines
Manage escalations by driving timely resolutions with minimal operational impact
Foster stakeholder alignment through clear communications, engagement, and governance across the integration of owned and leased facilities
Define, track, and report OKRs across all three programs - providing leadership visibility into program health, risks, and outcomes
Qualifications
Required Qualifications:
High School Qualification or equivalent AND 10+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) OR equivalent experience
3+ years people management experience
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 15+ years experience in enterprise-level experience managing large scale and complex projects/programs, or critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 17+ years experience in enterprise-level experience managing large scale and complex projects/programs, or critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience
5+ years people management experience
Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCMP
Demonstrated experience in data center design, construction, and infrastructure operations and experience in planning and executing data center transformational programs
Experience with design of next generation data center networks, enabling cloud computing including technologies such as network virtualization, unified network fabric, and software defined networks
Demonstrated understanding of financial management, budgeting, and forecasting
Experience with IT Service Operations fundamentals and principles (ITIL, MOF, OLA/SLA, CSI, etc.)
Project or program management experience/certifications (e.g. Six Sigma, Kaizen, PMI, etc.)
10+ years' business management and leadership experience in a production datacenter environment or related experience
COICareers
Data Center Operations Management M6 - The typical base pay range for this role across the U.S. is USD $140,200 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $185,600 - $306,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)
