Summary As an Information Technology (IT) Specialist in the NASA Ames Research Center IT Directorate's office, you will be responsible for supporting the following duties: Service integration; customer relationships; strategic communications; Center planning committees representation; partnerships and agreements management; and other IT Specialist duties as assigned in the areas of CCIO Business Management, Customer Engagement, Service Integration and Center Delivered Services. Responsibilities Assist in providing service integration to meet Center customers' requirements through knowledge of existing and new technologies specifically offered or otherwise concurred with by Office of the Chief Information Officer (OCIO) Enterprise offices. Support relationships by engaging with customers to facilitate any matters with OCIO provisioned services. Working via direct contact, with organizational IT Points of Contacts (POCs), and/or use of strategic comms. Develop strategic comms for conveying directly or via the local Center Office of Communications (OCOMM), outreach of events, service notices and other key messaging in support of CCIO, tenant OCIO service lines and other OCIO awareness matters. Work alongside peers to assist in representing CCIO in Center planning, partnership development and change management committees, boards. Support working with partners, customers and OCIO stakeholders and Integrated Project Teams (IPTs). Support management of NASA internal agreements, working with partners, customers and OCIO stakeholders. Support the local NASA legal office in managing any external agreements assigned to the responsibility of the CCIO, and assist other OCIO offices and Center organizations with their agreement endeavors as needed. Develop proficiency in automation tools and incorporated automated workflows into daily duties to enhance efficiency and support mission aligned process improvement. Provide ancillary support to Center's Emergency Communications Center (ECC) preparedness objectives and other CCIO Consistent Role areas as needed. Requirements Conditions of Employment Qualifications Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for the GS-9, you must have: a) One year of directly related specialized experience equivalent to the GS-07 level: Providing strategic communications and serving in committees, boards and integrated project teams; Working with internal and external customers to support the development, approval, changes, records management and follow-on compliance with IT agreements; Providing customer support in two or more of the following IT areas: service integration, customer relationship, networking, data center, applications, project management; OR b) Completed all requirements for a master's degree or equivalent graduate degree with (1) a major in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR (2) a major that provided a minimum of 24 semester in one or more fields of computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, and that required the development or adaptation of applications, systems, or networks. OR c) Completed 2 full academic years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree with (1) a major in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR (2) a major that provided a minimum of 24 semester hours in one or more fields of computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, and that required the development or adaptation of applications, systems, or networks. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process. Education Basic Requirement: If you are using education completed in the United States to meet the qualification requirements, your degree must have been awarded from a college or university that is accredited by a recognized accrediting organization. For a list of schools that meet this criteria, go to http://ope.ed.gov/accreditation/. If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs. These education credentials must be deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. All degrees must have been received in the year of, or any year subsequent to the original date of accreditation. Additional Information Additional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) within NASA. CTAP/ICTAP will be cleared for any additional selection from this announcement. If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must: - Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility. - Meet the minimum qualifications requirements for the position - Submit proof that you meet the requirements for CTAP/ICTAP as indicated in 'Required Documents' For additional information about CTAP/ICTAP eligibility, click here - https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ictap. Per Executive Order 14343, this position is not part of a bargaining unit. Probationary Period: You may be required to serve a one-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. If selected, the requirement to serve such period will be determined by Title 5 of the Code of Federal Regulations, Part 11. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
