Summary Serves as the Chief of the Customer Engagement Office for Office of the CIO at NASA Kennedy Space Center. Leads the Center CIO Customer Engagement Office for the KSC Center CIO Office. Partners with Center Customers, OCIO Service Lines, and Agency Level Offices to ensure successful delivery of IT services to Center programs, projects, missions and mission support customers. Partners to obtain resources, identifies strategic organizational objectives and defines technical requirements. Responsibilities Ensures IT service administration is in alignment with Mission and Office of the Chief Information Officer (OCIO) IT policies, processes, and procedures are meet. Serves as the operational integration representative supporting the KSC Chief Information Officer (CIO) and IT related Customer/Mission planning, risk, and strategy requirements. Monitors and reports on the status and progress of team member's work, checking on work in progress and reviewing completed work to see that the supervisor's instructions on work priorities, methods, deadlines, and quality have been met. Serves as the IT advisor to the customer organization, providing expert IT Customer Services knowledge and understanding of OCIO services to develop/partner solutions for the customer organization, services, communications, KSC, Agency, and programs. Serves as a leader and Liaison for implementation of Center initiatives and requirements locally and navigation to Enterprise services. Ensures the organization's strategic plan, mission, vision and values are communicated and integrated into the team's strategies, goals, objectives, and work. Perform a full range of supervisory duties which includes assigning and evaluating work; recommending personnel actions; taking disciplinary actions; and identifying training needs and developing employees. Requirements Conditions of Employment Qualifications Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-15, you must have one year of directly related specialized experience equivalent to the GS-14 level: Working across multiple disciplines, such as CIO services, customer requirements and partnering, business strategies, tactical planning for an organization; Collaborating cross-organizationally to build relationships and plan and deliver IT service delivery operations; Leading the delivery of IT learning experience and creating a work environment that supports IT initiatives; AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process. Education Additional Information Additional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) within NASA. CTAP/ICTAP will be cleared for any additional selection from this announcement. If you are a GS-12 or higher level and are a current federal employee, you must meet applicable time-in-grade requirements to be considered eligible for this position. To be eligible, you must have completed a minimum of 52 weeks in a position no more than 1 grade lower than the advertised position. (Please submit your SF-50 that shows Time-in-Grade eligibility and reflects your title, series, and grade. If your eligibility for both merit promotion and/or time-in-grade cannot be determined, your application will be rated ineligible.) Note: Time-in-grade requirements also apply to applicants who have held a non-temporary, competitive service GS position in the past year. If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must: - Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility. - Be well qualified for this position to receive consideration. Candidates rated in the 'Best Qualified' category are considered well-qualified. Please see 'How You Will Be Evaluated' for more information. - Submit proof that you meet the requirements for CTAP/ICTAP as indicated in 'Required Documents' For additional information about CTAP/ICTAP eligibility, click here - https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ictap. Qualified NASA term employees who have term conversion eligibility (Term Appointments | NASA) under the NASA Flexibility Act of 2004 will be referred and considered equally with other NASA permanent employees under internal competitive placement procedures. Per Executive Order 14343, this position is not part of a bargaining unit. Supervisory probationary periods are not subject to the following process, although, if a standard probationary period is required. You are subject to the conditions of both a standard probationary period and the supervisory probationary period. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
