Position Information
Position Title Administrative Assistant I
FLSA Non-Exempt
Primary Responsibilities
The Administrative Assistant role formalizes and strengthens one of the most influential components of the enrollment funnel: the campus visit. By providing consistent, personalized, and intentional visit experiences, particularly for admitted students, this position directly supports St. Lawrence's ability to convert admitted students into enrolled students, making it a high-impact investment in the University's enrollment success. Reporting to the Executive Director of Admissions, the Administrative Assistant I is a key member of the enrollment management team responsible for delivering a personalized, high-touch campus visit experience for prospective and admitted students and their guests. This role will be central to St. Lawrence University's recruitment and yield strategy, particularly during peak visit and yield seasons.
By coordinating daily visits, specialized itineraries, working directly with all three of our student employment programs (Admissions Summer Interns (6), Admissions Senior Fellows (6) and Admissions Ambassadors (60+)) and developing meaningful engagement with faculty and campus partners, the Visit Concierge Specialist will help all students envision themselves at St. Lawrence therefore ultimately supporting the successful enrollment of a strong and engaged incoming class.
Primary Responsibilities
Daily Visitors & Guest Services
Serve as the primary coordinator for daily campus visitors, ensuring visits are welcoming, well-organized, and reflective of St. Lawrence's values and academic caliber
Manage visit logistics including schedules, check-in, communication, and day-of support
Provide professional, responsive, and detail-oriented guest services for prospective students and families
Collaborate with Admissions counselors, student workers, and operations staff to ensure a seamless visit experience
Partnering closely with admissions counselors that work with our three student employment programs: Admissions Summer Interns (6), Admissions Senior Fellows (6), and Admissions Ambassadors (60+)
Specialized Visit Itineraries (High-Yield Experiences)
Design and execute customized, high-impact visit itineraries for prospective and admitted students, including:
Meetings with faculty members
Class or lab visits
Lunch or dinner on campus
Meetings with Financial Aid, Career Excellence, Student Life, Athletics, and other campus partners
Coach meetings, athletic events, performances, and campus events
Utilizing SLU Central for any additional events or opportunities
Work creatively with the Executive Director of Admissions and the Vice President of Enrollment Management to develop visit experiences that respond to individual student interests and enrollment priorities
Ensure all specialized visits are thoughtfully coordinated, communicated, and followed through on
Faculty & Campus Partner Collaboration
Build strong, trust-based relationships with faculty across academic departments
Coordinate faculty engagement in campus visits, mock classes, and special yield programming
Serve as a liaison between Admissions and campus partners to ensure visit experiences accurately reflect the academic and co-curricular strengths of St. Lawrence
Communicate clearly and professionally with campus partners to align expectations and logistics
Partner with the Laurentian Engagement Office to leverage the Laurentians Learn Series
Partner with Parent's Committee to offer current parent Zoom sessions to admitted students and their families
Yield & Enrollment Impact
Play a critical role during yield season, supporting admitted student programming and individualized visits that influence enrollment decisions
Track visit engagement and collaborate with the Admissions team to assess the impact of visits on application, admission, and enrollment outcomes
Continuously evaluate and enhance visit offerings to maximize yield and student satisfaction
Manage and elevate the lobby visit experience ensuring what we are offering and how our space looks is competitive and reflects the St. Lawrence University experience and cost
Skills & Attributes
Highly detail-oriented with strong organizational and follow-through skills
Excellent written and verbal communication abilities
Professional, polished, and student-centered demeanor demonstrating the ability to work with all @types of students, current, prospective and/or admitted
Strong relationship-builder comfortable working with faculty and campus leaders
Creative and flexible thinker, willing to collaborate closely with Admissions leadership on new ideas and approaches
Ability to manage multiple priorities in a fast-paced, high-visibility environment
Commitment to service, hospitality, and institutional enrollment goals
Willingness to travel, if needed, for local or regional events as well as professional development opportunities
This is a full-time, 11 month position (with planned time off in May/June annually) and in the CSEA bargaining unit.
Minimum Qualifications
High school diploma (or equivalent) required; Three years of clerical and customer service related experience required. Must have a strong desire to continually improve and document procedures to enhance efficiency/accuracy of the operation. Proficiency with Microsoft Office suite (particularly Access, Word and Excel) required and ability to learn SLATE and related systems will be required.
Preferred Qualifications
Associate's degree preferred.
Knowledge of the St. Lawrence University community, the Canton area and the North Country is strongly preferred.
Salary $18.07 - $24.98 CSEA Level 15
Status (FT, PT, Seasonal, Temp) FT Seasonal
Posting Detail Information
Posting Number ST01470
Desired Start Date
Open Date (to accept applications)
Close Date (date applications will not be considered)
Open Until Filled
Special Instructions to Applicant
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Resume
Cover Letter/Letter of Application
Optional Documents
