IT Support Specialist

ManpowerGroup • Ankeny, IA • 2h ago

Contract to Hire

ONSITE IN ANKENY, IOWA

POSITION SUMMARY

We are seeking a rising, service-oriented, IT Support Specialist to provide technical support across our organization. This role combines traditional IT support responsibilities with a foundational understanding of business applications (ERP, CRM). The ideal candidate is hands-on, analytical, and able to assist both with day-to-day support issues and application-related tasks.

DUTIES & RESPONSIBILITIES

End-User IT Support

Provide first and second-level support for laptops, desktops, mobile devices, printers, and peripherals.

Troubleshoot issues related to Windows (or MacOS), networking, Microsoft 365, and standard business applications.

Manage incoming tickets, ensuring timely response and solution delivery.

Perform hardware/software installation, configuration, updates, and maintenance.

Business Application Support (ERP, CRM)

Provide user support for ERP and CRM systems, including navigation, user access, permissions, and workflow issues.

Assist with investigating application errors, data conflicts, or process issues.

Liaise with internal application specialists or external vendors when escalation is required.

Support system testing, upgrades, and implementation of new features.

Data Extraction & Reporting

Extract data from ERP systems using built-in reporting tools, queries, or export functions.

Build basic operational reports (e.g., sales, inventory, purchasing, production, finance) aligned with business needs.

Support functional teams with data cleanup, validation, and reconciliation activities.

Maintain documentation of report logic, data sources, and extraction procedures.

System Administration

Maintain and manage user accounts in AD/Azure AD and other identity platforms.

Support device management and deployment via tools such as Intune or similar.

Ensure IT documentation (knowledge base, inventory, procedures) is accurate and up to date.

Assist with IT asset lifecycle management and procurement.

Communication & Customer Service

Deliver clear and friendly support to end users with varying levels of technical understanding.

Provide informal training or guidance on IT tools, processes, and best practices.

Support IT initiatives and continuous improvement efforts across departments.

KNOWLEDGE, SKILLS, AND ATTRIBUTES:

Required

2+ years of experience in IT support, service desk, or helpdesk roles.

Strong troubleshooting skills in hardware, operating systems, networks, and common business software.

Basic understanding of ERP and CRM systems, including user support and workflow awareness.

Ability to extract data and create simple reports from ERP systems.

Familiarity with ticketing systems and IT support processes.

Strong communication and customer-service orientation.

Preferred

Experience with Microsoft Dynamics, SAP, or similar ERP systems.

Basic knowledge of reporting tools (e.g., SQL queries, Power BI, Excel PivotTables).

Understanding of business processes such as finance, supply chain, operations, or sales, or strong willing to learn

Exposure to ITIL service management principles.

Experience with identity and device management platforms (AD, Azure AD, Intune).

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Go to Apply

Entry-level Oracle ERP Cloud Analyst

Cognizant • Des Moines, IA • 2d ago

IT & Engineering

Entry-level Oracle ERP Cloud Analyst Position Overview In a newly defined digital marketplace, businesses must stay relevant and current. Cognizant's Enterprise Platform Services (EPS) helps companies navigate this digit...

2d ago

Go to Apply

Sr. Data Scientist, CRM

General Motors • Des Moines, IA • 3d ago

IT & Engineering

Job Description The Marketing Applied Sciences team is responsible for developing analytics-driven solutions to help GM Marketing Organizations achieve their business goals. The Senior Data Scientist will work as part of...

3d ago

Go to Apply

[Remote] Principal Site Reliability Developer- USC Required

Oracle • Des Moines, IA • 3d ago

IT & Engineering

Job Description Are you a creative person who loves a challenge? Solve the complex puzzles you've been dreaming of as our Engineer. If you have a passion for innovation in tech, we want you on our team! Thrive in this cr...

3d ago

Go to Apply

[Remote] Senior Site Reliability Developer- USC Required

Oracle • Des Moines, IA • 3d ago

IT & Engineering

Job Description As a Site Reliability DevOps Engineer, you will be responsible for defining and deploying key services with deep focus on architecture, production operations, capacity planning, performance management, de...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.