ADMINISTRATION MANAGER
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ADMINISTRATION MANAGER
Salary
$78,308.10 - $109,578.56 Annually
Location
Houston, TX
Job Type
Full Time
Job Number
38487
Department
Planning and Development
Division
Development Services
Opening Date
03/27/2026
Closing Date
4/10/2026 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Division: Development Services - Permitting Center
Reporting Location: 1002 Washington Avenue
Workdays & Hours: Monday - Friday 8:00 am - 5:00 pm - Subject to change
Bring your passion for public service and improving the Houston community to our team as an Administrative Manager at the Houston Permit Center, Planning & Development Services. The work we do has a lasting impact on the future of our city. Houston is a place where the cost of living is more than 25% below the top 20 metro average, and with no state income tax, home ownership is very achievable. As the fourth largest and most ethnically diversity city in the U.S., Houston has first-class access to medical care, recreation, food, festivals, sports, museums, and the performing arts.
ABOUT US
The City of Houston's Planning & Development Department is a key player in the mayor's efforts to improve public safety and infrastructure, enhance the quality of life, and maintain an efficient government that works for more than 2 million residents. Much like Houston itself, we are a culturally diverse team that is committed to improving Houston's built environment. Our team draws and retains passionate, curious, life-long learners, and big picture thought leaders who make a difference every day by balancing the needs and interests of the community we serve. We strive to operate as a customer-focused, goal-oriented, and efficient organization. We treat ourselves, our partners, and our customers with respect while placing continuous learning at the center of our operations.
The Houston Permitting Center located at 1002 Washington Avenue combines most of the City of Houston's permitting and licensing into one convenient location. Opened in June 2011, its mission is to help customers achieve their goals while complying with the City's regulations. Providing excellent service, streamlining business processes, implementing innovative technologies, and proactively engaging customers are all cornerstones of our mission.
POSITION PROFILE:
The Administrative Manager at the Houston Permit Center, Planning & Development Services, leads and oversees the Site Plan Review team within the Houston Permitting Center. As Administrative Manager, you will manage departmental processes, staff, and key projects related to the review of development site plans in compliance with municipal regulations and codes. Your leadership ensures efficient service delivery to internal and external stakeholders.
KEY RESPONSIBILITIES:
Section Leadership & Supervision
Manage the Site Plan Review team: schedule, supervise, evaluate performance, and provide coaching and training.
Serve as hiring authority for team roles and manage staffing, timecards/personnel processes.
Operational Oversight
Develop and monitor section goals, performance metrics, and budgets.
Lead planning and coordination of permit review workflows-ensuring timely, complete, and code-compliant site plan review.
Plan Review Guidance
Ensure submitted development site plans meet requirements-e.g., plats, surveys, landscape and parking forms, dimensions, setbacks, utility access.
Coordinate interaction with Planning & Development, Public Works, Fire, Health, and other HPC lines of business.
Policy & Procedure Management
Implement and update review standards based on City code (Chapters 26, 33, 42) and internal procedures.
Develop staff-facing documents, training materials, and performance reports.
Stakeholder Engagement
Serve as a liaison to applicants, developers, City divisions, external agencies, and vendors.
Provide subject-matter expertise and respond to escalated questions, conflicts, or system issues.
Project & Budget Oversight
Coordinate site-plan-related projects, e.g., new process rollouts, software/system upgrades, or cross-departmental initiatives.
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Manages major departmental function; establishes goals and evaluates section performance, develops and evaluates subordinates, develops and manages budget.
Directs and reviews the development, implementation and maintenance of specific department projects and/or policies.
May manage department financial operations, including budget planning, revision, integration and oversight, project cost analysis, expenditure control and accounting procedures.
Coordinates special projects, including planning, research, presentations, promotions and evaluation.
May direct and review vendor monitoring and evaluation.
Directs staff services, including personnel, purchasing and public relations.
Interviews job applicants and oversees department payroll/personnel procedures for assigned department; maintains department personnel and attendance records.
Investigates special problems encountered by employees; responds to calls from the general public that extend beyond the normal scope of subordinates.
Provides leadership, guidance, training and advice to subordinates.
CORE COMPENTENCIES:
Leadership & Management
Ability to supervise, coach, mentor, and evaluate staff.
Strong decision-making skills in a deadline-driven environment.
Experience building high-performance teams and fostering continuous improvement.
Operational Excellence
Process development and optimization.
Experience managing high-volume administrative or permitting operations.
Data-driven performance management and KPI tracking.
Communication & Collaboration
Ability to communicate complex development regulations to developers, public, and internal departments.
Strong conflict resolution and customer service skills.
Experience coordinating work across multiple agencies (P&D, HPW, HFD, legal, utilities).
Analytical & Problem Solving
Ability to review technical documents and identify compliance issues.
Skill in identifying bottlenecks and implementing improvements.
Experience with root-cause analysis and quality assurance.
Project & Change Management
Ability to lead cross-departmental initiatives.
Experience implementing new processes, technologies, or regulations.
Strong ability to manage competing priorities.
WORKING CONDITIONS
The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal.
This is a Planning and Development Department Position at the Tier III Level
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Accounting, Political Science, Psychology or a closely related field.
EXPERIENCE REQUIREMENTS
Six years of pertinent, progressive professional experience in personnel, administration, accounting or a closely related field are required.
A Master's degree in Business Administration, Public Administration or a field closely related to the work being performed may be substituted for two years of experience.
Directly related professional experience may be substituted for the education requirement on a year-for-year basis.
PREFERENCES
CERTIFICATIONS:
Project & Process Management
PMP (Project Management Professional)
CAPM (Certified Associate in Project Management)
Lean Six Sigma Green Belt or higher
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. The department may administer a skill assessment.
SAFETY IMPACT POSITION
No
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade: 26
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6049
If you need special services or accommodations, call 832-393-6049. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE EQUAL OPPORTUNITY EMPLOYER
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
02
What is the highest level of education you have obtained?
High School Diploma /GED
Associate's Degree
Bachelor's Degree
Master's Degree or higher
03
Please indicate the degree concentration you obtain applicable to this position
Business Administration
Accounting
Political Science,
Psychology
Other
No Degree
04
How many years of pertinent, progressive professional experience in personnel, administration, accounting or a closely related field do you have?
Less than 4 years
4 years but less than 6
6 years but less than 8
8 years but less than 10
10 years or more
No related experience
05
Do you have experience in leadership & management?
No
Yes
06
Please briefly describe your experience in leadership & management:
07
Do you have professional experience in Project Management?
No
Yes
08
Please briefly describe your experience in project management:
09
Please select your proficiency for these technical skills: Word, PowerPoint, Teams, SharePoint.
Beginner
Intermediate
Advance
10
Please select your proficiency for these technical skills: Excel, Power BI, Tableau, or similar
Beginner
Intermediate
Advance
11
Please select your proficiency for these technical skills: PMP (Project Management Professional)
Beginner
Intermediate
Advance
12
Please select your proficiency for these technical skills: CAPM (Certified Associate in Project Management)
Beginner
Intermediate
Advance
13
Please select your proficiency for these technical skills: Lean Six Sigma Green Belt or higher
Beginner
Intermediate
Advance
14
Are you a current employee of the Planning and Development Department?
Yes
No
15
How many years of professional experience do you have in a supervisory or managerial capacity?
No experience
Less than 2 years
2 - 3 years
4 - 5 years
5 years or more
Required Question
