Customer Service Representative

WISCONSIN LABEL CORP • Algoma, WI • 9h ago

JOB REQUIREMENTS: Build your Career with an Industry Leader As the
global leader of premium labels, MCC helps brands stand out in
competitive markets and inspire positive consumer experiences. Backed by
over a century of printing experience, MCC is focused on the future by
developing consumer-driven innovations and sustainable packaging
solutions. Working for our team, you can truly make a difference. Help
deliver the worldclass service MCC is known for. Our Customer Service
team plays a critical role in supporting our customers, coordinating
their orders, and ensuring they receive the information they need
quickly, accurately, and professionally. You\'ll work closely with
multiple departments, develop deep product and customer knowledge, and
help keep our operations running smoothly. If you enjoy solving
problems, staying organized, and creating positive experiences for
others, this is an opportunity to build a strong career in a growing,
hightech manufacturing environment. Why You\'ll Love Working at MCC
Competitive pay: \$22 - \$25 hourly, depending on experience Full
benefits package: medical, dental, vision, disability, life insurance,
and 401(k) Paid holidays including New Year\'s, Memorial Day, July 4th,
Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve,
Christmas Day, and two floating holidays Growth opportunities within
Customer Service, Quality, Operations, or Account Management A team
culture built on collaboration, support, and continuous improvement What
You\'ll Do Deliver Outstanding Customer Service Serve as the primary
point of contact for assigned customers, ensuring they receive accurate,
timely information about their purchase orders and shipments. Manage
each order from entry through shipment, partnering closely with internal
teams to ensure everything moves through the process smoothly.
Investigate customer needs and look beyond the immediate question to
understand the bigger picture and provide the best possible solution.
Communicate proactively-providing updates, resolving issues quickly, and
helping customers anticipate next steps. Develop a strong understanding
of MCC\'s products, manufacturing processes, systems, and service model.
Support Collaboration Across the Plant (includes all GRE - Radius item
creation, WebCenter proofing and proof distribution, submitting RFQs to
Estimating for existing work) Work closely with Operations, Planning,
Quality, Sales, and other teams to keep orders on track and customers
informed. Contribute to a positive team environment and assist teammates
as needed to meet plant goals. Recognize differing perspectives and
adapt your communication and approach to support productive teamwork.
Key Performance Expectations Accuracy: Correct and complete entry of
orders and releases. Volume: Efficient processing of order volumes
within expected... For full info follow application link. Equal
Opportunity Employer/Protected Veterans/Individuals with Disabilities
*** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/15217E7BB2C148BA

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