Administrative Assistant 1 ADRC

COUNTY OF DOOR • Sturgeon Bay, WI • 3d ago

JOB REQUIREMENTS: Job Summary This part-time Administrative Assistant I ADRC position supports the Aging & Disability Resource Center\'s delivery of public services by performing front-line administrative and customer service functions. This position serves as the initial point of contact for the public and ensures accurate scheduling, financial processing, data entry, and program support. The role contributes to efficient operations, regulatory compliance, and timely access to services for older adults and individuals with disabilities. Essential Duties & Responsibilities Serves as the primary front desk contact by answering telephone calls, responding to emails, and assisting walk-in customers; provide accurate information and route inquires to appropriate staff. Coordinates scheduling and registration for ADRC and Aging programs and meals by utilizing schedules plus digital platform to ensure engagement and accurate tracking. Collects and accounts for meal program donations, processes activity payments, and manages gift certificate transactions in accordance with county procedures. Administers Senior Farmer\'s Market Nutrition Program by determining participant eligibility and issuing vouchers. Provide backup support for the Home Delivered Meals program, including coordinating meal counts and assisting with service logistics as assigned. Participates in special projects and administrative assignments as directed, including data entry, and content formatting. Back up for mail and deposit. Key Competencies & Skills Communication: Clearly and professionally interacts with the public, especially older adults and individuals with disabilities, to provide accurate information and courteous service. Data Management: Accurately enters, manages, and reports on data across multiple systems, with attention to detail and confidentiality. Problem Solving: Manages concurrent tasks efficiently, resolving routine issues independently and escalating complex concerns appropriately. Technical Proficiency: Demonstrates working knowledge in Microsoft Office applications and proprietary databases such as Schedules Plus and Peerplace. Team Collaboration: Supports internal operations and public engagement through cooperative relationships with colleagues, volunteers, and external partners. Organizational Skills: Prioritizes administrative workflows to meet deadlines and support continuous program operations. Required Education & Experience High school diploma or equivalent. Ability to @type at least 35 words per minute. Preferred Education & Experience Associate\'s degree in an administrative or clerical field. Previous experience in customer service, front desk operations, or public sector services. Familiarity with ADRC systems, including Schedules Plus and PeerPlace. Physical & Work Environment Requirements Work is primarily performed in a professional office setting with frequent interaction via phone and in person. The position involves prolonged periods of sitting, typing, and using a computer and telephone. Occasional standing, walking, and lifting of materials up to 10 pounds are required. The environment is generally quiet, and interactions are primarily with the public, staff, and program participants. Emergency Response Statement In an effort to provide for continuity of County government and to cope with the problems of the emergency,you may be required toworkduringa proclaimed state of emergency, consistent with Sec. 323.14, Wis. Stats. and County emergency management plans and programs. Equal Opportunity Statement Door County is an equal opportunity employer. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status. Disclaimer The above is intended to describe the general content of the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. They may be subject to change at any time due to reasonable accommodation or other reasons. ** OTHER EXPERIENCE AND QUALIFICATIONS: Essential Duties & Responsibilities Serves as the primary front desk contact by answering telephone calls, responding to emails, and assisting walk-in customers; provide accurate information and route inquires to appropriate staff. Coordinates scheduling and registration for ADRC and Aging programs and meals by utilizing schedules plus digital platform to ensure engagement and accurate tracking. Collects and accounts for meal program donations, processes activity payments, and manages gift certificate transactions in accordance with county procedures. Administers Senior Farmer\'s Market Nutrition Program by determining participant eligibility and issuing vouchers. Provide backup support for the Home Delivered Meals program, including coordinating meal counts and assisting with service logistics as assigned. Participates in special projects and administrative assignments as directed, including data entry, and content formatting. Back up for mail and deposit. Key Competencies & Skills Communication: Clearly and professionally interacts with the public, especially older adults and individuals with disabilities, to provide accurate information and courteous service. Data Management: Accurately enters, manages, and reports on data across multiple systems, with attention to detail and confidentiality. Problem Solving: Manages concurrent tasks efficiently, resolving routine issues independently and escalating complex concerns appropriately. Technical Proficiency: Demonstrates working knowledge in Microsoft Office applications and proprietary databases such as Schedules Plus and Peerplace. Team Collaboration: Supports internal operations and public engagement through cooperative relationships with colleagues, volunteers, and external partners. Organizational Skills: Prioritizes administrative workflows to meet deadlines and support continuous program operations. Ability to @type at least 35 words per minute. ** APPLICATION INSTRUCTIONS: Apply Online: www.co.door.wi.gov

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