Summary The Primary Purpose of the Position is: To provide or obtain a variety of management services: administrative, management and program analysis, strategic planning, project management, budget and finance, human resource management, supplies, equipment, space, and material; and to represent the service and the Service Chief in all administrative and some clinical matters that cross service lines. The Organizational Location of the Position is: Office of the Chief, Medical Administrative Service Responsibilities Duties may include but are not limited to: Plans, develops, and evaluates all administrative issues of this multi-site program. Provides administrative guidance to the Office of the Chief, MAS. Project Management of new and existing initiatives from VISN and VACO that cross service lines, pertaining to scheduling and MAS practices. Coordinates, prepares and submits required quantitative and qualitative reports for the service such as budget statements, Decision Support System (DSS) and Labor Mapping surveys and any other similar reports required by the VISN, VACO, the Medical Center Director, or the Service Chief. Analyzes and reviews documentation procedures and controls, files, directives, forms, records control and disposal procedures, and office automation. Prepares data and business case analyses to present at monthly VISN 17 Performance Reviews to the VISN Director, executive leadership, and other stakeholders. Provides counsel to the Medical Center Director and Chief of Staff on proposed solutions that would enhance quality patient care and resource utilization on health care delivery systems and operations issues. Reviews and responds to customer: complaints and concerns through a variety of avenues such as; OIG Hotline, Facility and VISN suspense's, speak to the Directors, Report of Contacts, Patient Advocate Tracking System (PATS), and face to face patient complaints, providing service recovery. Consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful and respectful manner. Provides the customer with consistent information per established policies and procedures. Participates in the conduct of business at the meeting, presents concepts and recommendations and imparts philosophies and policies of the service. Conducts staffing studies, recommends staffing levels and submits requests to the Resource Management Committee. Conducts special studies and analyzes complex problems of manpower, equipment, space utilization, etc. Develops organizational and functional charts, evaluates and submits requests for newly classified positions, either by acting directly or making recommendations to the Chief, MAS. Conducts special studies and analyzes complex problems of manpower, equipment, space utilization,etc. Which involves the gathering and analysis of statistical data, trend studies, and personal observation and requires the ability to effectively analyze existing systems for improvements 'and/or to make decisions and/or recommendations. Develops the annual Business Performance & Improvement Plan (BPIP) for the service, which encompasses the annual budget plan, budget worksheets, and budget forecast for the service's control points. Documents justification for expenditures and keeps records of the same. Maintains close communication with the Chief of the Service and Fiscal Service to ensure sound budgetary controls and optimal utilization of funds within budgetary limitations. Utilizes resources including personnel, equipment, space, supplies and finances to meet the goal of delivering high quality health care at the lowest possible cost. Implements sound fiscal management for MAS. Work Schedule: Monday - Friday, 8:00am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer (Health Administration)/PD007490 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/27/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Plans, develops, and evaluates all administrative issues of this multi-site program, Provides administrative guidance to the Office of the Chief, MAS, Project Management of new and existing initiatives from VISN and VACO that cross service lines, pertaining to scheduling and MAS practices. Coordinates, prepares and submits required quantitative and qualitative reports for the service such as budget statements, Decision Support System (DSS) and Labor Mapping surveys and any other similar reports required by the VISN, VACO, the Medical Center Director, or the Service Chief. Reviews and responds to customer: complaints and concerns through a variety of avenues such as; OIG Hotline, Facility and VISN suspense's, speak to the Directors, Report of Contacts, Patient Advocate Tracking System (PATS), and face to face patient complaints, providing service recovery. Consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful and respectful manner. Provides the customer with consistent information per established policies and procedures. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
