Retail Manager 2

Sodexo • Worcester, MA • 3h ago

Role Overview

Retail Manager 2

Location: UMass Health - 55 Lake Avenue North, Worcester, MA

Segment: Healthcare

Sodexo is seeking a Retail Manager 2 to support retail food service operations at UMass Health in Worcester, Massachusetts. This role provides hands-on leadership for high-volume retail dining venues, ensuring exceptional customer service, financial performance, and compliance with food safety and Sodexo standards. The Retail Manager 2 will lead frontline teams, drive operational excellence, and partner closely with site leadership to deliver a positive patient, visitor, and staff dining experience.

What You'll Do

Lead the daily execution of retail food service operations, including cafés, coffee concepts, and grab-and-go locations

Supervise, train, and engage frontline hourly employees to ensure high standards of service and food quality

Manage cash handling, point-of-sale systems, and retail controls in accordance with Sodexo policies

Oversee inventory management, ordering, merchandising, and cost controls to meet financial targets

Ensure compliance with all food safety, sanitation, and regulatory requirements

Partner with site leadership to improve customer satisfaction and retail performance metrics

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

Medical, Dental, Vision Care and Wellness Programs

401(k) Plan with Matching Contributions

Paid Time Off and Company Holidays

Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

Experience managing retail or food service operations in a high-volume environment

Strong leadership and employee engagement skills with a hands-on management style

Knowledge of cash management, inventory control, and retail financials

Commitment to food safety, sanitation, and customer service excellence

Ability to work flexible schedules, including some weekends or holidays as business needs require

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please completethis form (https://app.smartsheet.com/b/form/dbdf3c39f65e4cd49eda84cc599389ab) .

Qualifications & Requirements

Minimum Education Requirement - High School Diploma or GED or Equivalent

Minimum Management Experience - 1 year

Location US-MA-WORCESTER

System ID 987417

Category Food Service

Employment Status Full-Time

Exempt

Posted Range $53720 to $69520

Company : Segment Desc HOSPITALS

On-Site

Retail & Hospitality

Description Robert Half's client in Franklin MA is looking for long term coverage to help cover a leave. Responsibilities include: Greetings Incoming calls Scheduling meetings Data entry Basic MS Word Filing and other ad...

2d ago

Go to Apply

Retail Sales Associate

Harbor Freight Tools • Fitchburg, MA • 6d ago

Retail & Hospitality

175710BRPosting Title:Retail Sales AssociateJob Description: A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work...

6d ago

Go to Apply

Front Desk Coordinator

Robert Half • Worcester, MA • 1w ago

Retail & Hospitality

Description Robert Half's client in Worcester MA is looking for a Front Desk Admin to help support their office! Responsibilities include: Phone/Email correspondence Greeting visitors Directing foot traffic Meeting suppo...

1w ago

Go to Apply

Mechanical Engineer (HVAC Design Energy Analysis Modeling)

CDM Smith • Worcester, MA • 1w ago

Retail & Hospitality

44148BR Requisition ID: 44148BR Business Unit: TSU Job Description: CDM Smith is an engineering and construction firm delivering legendary service, smart solutions for the environment and infrastructure, and an unmatched...

1w ago

Go to Apply

Restaurant General Manager

Shake Shack • Shrewsbury, MA • 1w ago

Retail & Hospitality

Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing th...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.