Customer Service Representative I

RCB Bank • Claremore, OK • 2h ago

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13527216

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home.

RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

What were looking for:Someone to play a vital role in delivering exceptional customer service to new and existing RCB bank customers. Someone responsible for accurately opening, maintaining, and servicing deposit accounts; responding to customer inquiries; and educating customers on bank products and services. Someone to serve as a frontline ambassador of the bank, focused on building relationships with customers and supporting the branch in sales and service goals. In addition to traditional CSR responsibilities, we are looking for someone to serve as a key line of defense and fraud detection and prevention at the new accounts desk. Someone who can maintain strict adherence to procedural, regulatory, and documentation standards to safeguard the bank, reduce risk, and ensure the accuracy and compliance of all account related records.

What would make you a great fit:

You have strong customer service and interpersonal and communication

skills.

You possess knowledge of bank products, services, and regulatory

requirements.

You enjoy working in a fast-paced work environment and managing

multiple tasks/projects and deadlines simultaneously.

You care about your community and have a desire to be involved.

What youll do:

Serve as a frontline representative for the bank, providing

courteous, knowledgeable, and timely assistance to customers in person, by phone, or electronically; listen to customer needs, identify new opportunities for improved financial solutions, and educate customers on RCB bank products, services, and digital banking tools.

Open and service consumer and business deposit accounts, executing

all CIP requirements and adhering to all applicable laws and regulations.

Understand all products and services and explain them accurately

when offering to customers.

Work with customers to resolve questions and concerns, escalating to

appropriate supervisor or department, as necessary.

Review account information, identification, documentation, and

customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual activity.

What might set you apart:

Previous experience in banking and knowledge of banking processes

Previous CSR experience

What you can expect:Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation:

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