Position Description & Qualifications
Serco is seeking a highly motivated and results-driven Human Resources Specialist to join our HR Shared Services team. This full-time, hourly role offers the opportunity to work with a collaborative and engaged team, supporting employees and contributing to our award-winning workplace culture. This position reports to the Manager of HR Shared Services, and is based out of our Herndon, VA headquarters location, with the ability to telework 1-2 days per week as applicable per the Manager's discretion.
In this role, duties include, but are not limited to:
Build relationships with recruiters and hiring managers and maintain, review and/or update program specific SOPs or hiring & onboarding requirements.
Responsible for e-file creation and tracking orientation status; data entry and maintenance, to include processing various transactions across our applicant tracking system, background & drug screening systems, and our HRIS system.
Assist in initiating and monitoring clearance and background checks, as well as other candidate onboarding related tasks.
Provide technical and general support to candidates and employees during the application and hiring process; and receive and respond to requests concerning HR policies, procedures, and processes via an online ticketing system and taking telephone calls.
This role will also appropriately route requests and work cross functionally with Payroll, Security, and other functions.
Be a liaison between internal and external callers for the Human Resources Department.
Support employee data maintenance by updating employee records, employee file management, and employee status data changes.
Advise employees, managers and external customers on Serco processes and procedures.
Support other HR functions including Recruiting, Benefits, Payroll, HRIS and Compensation.
Respond to HR tickets.
Assist with audits and legal requests.
Support ad hoc projects may include helping with mass onboardings and orientations.
Processing employee awards, sign-on bonuses, and vendor administration tasks.
Fulfill I-9 work eligibility requirements for new hires and support our global mobility process.
To be successful in this role you will have:
Associate's degree in related field with a minimum of 1 year of experience
Or HS Diploma with a minimum of 2 years of experience
ATS & HRIS/HCM system experience
Ability to work flexible hours as required by business
Key Competencies:
Outstanding customer service and interpersonal skills
Excellent verbal and written communication skills
Ability to work in a fast-paced and changing environment with multiple priorities and maintain composure and flexibility
Excellent follow-up skills and problem-solving ability
Demonstrated ability to work collaboratively in a team structure
Excellent organizational skills with the ability to multi-task
Detail oriented
Ability to identify areas of improvement, make recommendations and participate in implementing process improvement activities
A high level of discretion in handling confidential information
Proficiency with navigation of various online tools and technology, and use of the Microsoft suite of tools (Excel, Word, Powerpoint and Outlook)
If you want to join a great team and award-winning company that makes a difference every day, apply now for immediate consideration and discover your place in our world.
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract @type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .
