Reference #: R-100475
About The Kendall Group
The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary: Reporting to the General Manager, the Sales Manager is a key member of the Outside Sales Team. The Sales Manager will be responsible for leading and managing a team of Account Managers. You will be responsible for setting sales goals, developing sales strategies, motivating and coaching your team to achieve those goals. The Sales Manager will also work closely with other departments, such as marketing and operations, as well as key vendors, to ensure that all aspects of the sales process are running smoothly.
Exciting work you will do:
The essential duties and responsibilities of the Sales Manager position will consist of, but are not limited to, the following:
As a leader, model the following behaviors with your team:
Provide leadership, direction, growth, and mentoring
Adhere to our company values of Success Beyond the Sale, Partnership as a Promise, We Do What We Say, Legacy of Impact, and Purpose-Driven Progress
Invest in self-growth through participating in continuous improvement, learning, and development
Develop and implement sales strategies that meet revenue, profit, and margin goals while supporting long-term company growth goals
Forecast sales performance, establish realistic targets, and prepare clear reports for senior leadership
Analyze market trends, customer needs, and competitor activity to identify opportunities and risks
Define and lead sales initiatives at the territory and account levels, including identifying appropriate campaigns in partnership with Marketing
Provide customer-centric leadership, fostering a culture focused on accountability, recognition, and long-term relationship building
Ensure high levels of customer satisfaction, retention, and profitable growth
Oversee key account management, resolve escalated customer issues, and build trusted relationships with customers and partners
Hold Account Managers accountable for executing plans and ensuring customer outcomes match company values and financial goals
Recruit, develop, coach, and mentor Account Managers
Set clear expectations, conduct regular performance evaluations, and provide ongoing feedback
Develop proactive, long-term strategic account plans in collaboration with Account Managers to promote intentional customer engagement
Foster a positive, inclusive, and high-performance team culture that promotes continuous learning and development
Build and maintain a strong talent pipeline, including partnerships with local colleges and universities and involvement in recruiting activities
Drive discipline in the sales process using a buyer-centric/Modern Sales Foundation (MSF) approach
Leverage SalesHub and related tools to track performance, manage pipelines, and improve team effectiveness.
Analyze data to identify trends, optimize processes, and drive results
Lead effective pricing, margin management, and profitability strategies
Champion continuous improvement through innovation, adaptability, and consistent process evaluation
Represent the sales organization in cross-functional and leadership meetings, advocating for sales and customer needs
Collaborate with product specialists to provide integrated, value-added customer solutions
Build and maintain strong relationships with key supplier partners at local and regional levels
Engage senior leadership as appropriate to strengthen partnerships, remove barriers, and support strategic growth initiatives
Perform other duties as assigned
Competencies you possess:
Customer Focus
Action Oriented
Ensures Accountability
Builds Effective Teams
Develops Talent
Instills Trust
Decision Quality
Plans and Aligns
Strategic Thinking
Optimizes Work Processes
Drives Results
Managerial Courage
What you'll need:
Work Experience: 5 years' selling experience with industrial or technical sales product lines
Required Education: Bachelor's degree or equivalent experience
Analytics/Computer Skills: Experience working with MS Office; intermediate to advanced Excel; ability to learn new software; ability to decide which products to focus on and how best to reach customers
Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment
Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service
Communication Skills: Strong interpersonal communications, problem solving, organizational and written/verbal communication skills
Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee must be able to stand, walk, climb stairs, and operate a vehicle.
Physical Environment: Normal office environment; warehouse, fabrication environment and exposure to moving equipment
Travel: Willing to travel up to 75% within assigned area; minimal overnight
Driver's License: Must possess and maintain a valid driver's license
Qualifications we prefer but don't require:
Work Experience: 10 years' previous selling, preferably with a related product line, or with end users in an industrial or technical environment; experience interfacing or supporting a direct sales force; 2 years' experience in a people management role
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law.
