Description
SUMMARY: The Servicing Support Specialist is responsible for overseeing various workstreams within the servicing department, including following-up on insurance claims, managing critical workflows such as bankruptcy cases, SCRA requests, and other special circumstances. This position will work collaboratively with Customer Service, Collections and Servicing Operations Supervisors to ensure all critical operational tasks are completed as expected per service-level agreements. RESPONSIBILITIES: - Review and assess all insurance claims for accuracy and workflow adherence. - Follow-up with insurance companies to timely updates relative to claim coverage. - Collaborate with insurance adjusters to ensure complex claims do not become stale. - Review claim settlements for accuracy and vehicle description to ensure actual-cash value return. - Review invoices and completed repair work and approve repair shop payout. - Prepare and file legal documents related to specific bankruptcy cases. - Handle bankruptcy and court-related correspondence. - Leverage PACER to communicate with trustees, attorneys, and courts. - Investigate and respond to direct (mailed in) customer disputes according to department procedures and by department deadlines. - Investigate and respond to indirect credit (e-OSCAR) disputes according to department procedures and by department deadlines. - Modify tradelines for customers through e-OSCAR website according to department procedures. - Follow-up and update spreadsheet with upcoming dispute deadlines through e-OSCAR website. - Handling of "special state payoff" accounts by sending out either a paid in full letter, a copy of contract, or sending out the actual physical contract. - Keep track of ordered contracts (in house) by saving orders to the L-Drive. - Respond to customer inquiries for military service members and dependents related to the SCRA regulation, policies and related customer service requests. - Provide timely written communication to customers to respond to their inquiries related to SCRA. - Complete document review and validation related to SCRA requests. - Assist with daily correspondence and departmental distribution. - Assist with basic payment processing tasks such as due date changes, extensions, or non-monetary requests. - Assist with various title clerk activities if needed. QUALIFICATIONS/REQUIREMENTS: - Must be able to demonstrate strong oral and written communication skills, including but not limited to the ability to generate high-level business correspondence. - Ability to self-start and work independently with minimal supervision. - Ability to work in an accurate, detail-oriented, and highly productive manner.
Skills
Credit risk, Risk analysis, credit dispute, e-oscar
Top Skills Details
Credit risk,Risk analysis,credit dispute,e-oscar
Additional Skills & Qualifications
Strong verbal/written communication skills and organizational skills with the ability to multi-task and react quickly in a fast-paced environment. - Must be proficient in Microsoft Word and Excel. - Ability to meet deadlines consistently. - Excellent analytical, oral and written communication, problem solving and negotiating skills required. - Ability to exercise good judgment, maintain a high level of productivity, exhibit a professional demeanor, and possess a mature presence.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Lake Forest, CA.
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lake Forest,CA.
Application Deadline
This position is anticipated to close on Apr 3, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
