Customer Service Representative (Manufacturing Support)

TEKsystems • Elkhorn, WI • 4h ago

Position Overview

We are seeking a detail-oriented and customer-focused Customer Service Representative to support our growing manufacturing and sales operation. This role serves as a key point of contact for customers, dealers, and internal teams-managing inquiries, quotes, orders, and CRM updates to ensure an exceptional customer experience from start to finish.

This is a great opportunity for someone with manufacturing CSR or sales support experience who enjoys working in a close-knit, collaborative team and is looking to grow within a fast-paced organization.

Key Responsibilities

Field and professionally handle inquiries from customers, dealers, and vendors

Provide quotes and pricing information to customers

Process quotes and purchase orders accurately and in a timely manner

Acknowledge and communicate backorders and short shipments promptly

Keep customers informed of quote and order status proactively

Update CRM with complete and accurate information for full project visibility

Maintain detailed records of customer interactions and transactions

Collaborate with internal teams to ensure on-time shipment of customer orders

Resolve customer complaints and issues by investigating root causes and providing thoughtful responses

Produce and distribute weekly and/or monthly quote and sales reports as requested

Answer calls and emails promptly and professionally

Monitor service standards and escalate concerns with proposed resolution strategies when needed

Qualifications Required

1+ year of experience in manufacturing customer service or sales support

Proficiency with Microsoft Office (Outlook, Word, Excel)

Strong attention to detail and accuracy

Effective prioritization and time-management skills

Experience working with an ERP system (Business Central preferred)

Experience using a CRM system (Microsoft Dynamics preferred)

Work Environment

Fully onsite position in a small, tight-knit team of 6-7 people

Highly collaborative environment where personality, attitude, and teamwork matter

Hands-on training with leadership that is actively involved day-to-day

Strong team culture-including regular team lunches and team-building activities

Company is transitioning from a small family-owned business to a growing mid-sized organization

Why Join Us?

Competitive salary and benefits package

Opportunity for professional growth and internal development

Supportive, team-oriented culture

Make a real impact by delivering outstanding customer service every day

Job Type & Location

This is a Permanent position based out of Elkhorn, WI.

Pay and Benefits

The pay range for this position is $50000.00 - $65000.00/yr.

Competitive salary and benefits package! - Opportunities for professional growth and development. - Dynamic and supportive team environment. - Make a difference by exceeding customer expectations every day!

Workplace Type

This is a fully onsite position in Elkhorn,WI.

Application Deadline

This position is anticipated to close on Apr 6, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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