Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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Job Description:
At Regions, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.
Primary Responsibilities
Obtains information on application design and functionality to propose solutions to end users
Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
Monitors routine and critical processes and workflows to proactively identify problem trends
Assists with application implementations and configuration
Performs root cause analysis and provides technical solutions to production related application errors
Performs application testing in various environments
Deploys service releases, patches, requests, and customizations
Exercises independence of thought, but complex problems may be referred to senior associates or supervisor/manager
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
Requirements
Bachelor's degree in a related field and three (3) years of related experience
Or Associate's degree in a related field and five (5) years of related experience
Or High School Diploma and seven (7) years of experience
Skills and Competencies
Ability to communicate technical problems and solutions to non-technical users
Excellent written and verbal communication skills
Additional Job Description
This position requires strong technical ability with SQL Server, data marts, APIs, C#/.NET, and CI/CD deployment pipelines.
Application Support & Troubleshooting
Respond to user inquiries regarding application operation, workflow issues, and system errors.
Diagnose and resolve incidents, perform root cause analysis, and implement sustainable long-term fixes.
Monitor application health, scheduled jobs, integrations, and workflows to proactively identify and prevent recurring failures.
Assist with application configuration, implementations, and production support readiness activities.
Deployment, Environment, & CI/CD Support
Execute deployments for releases, patches, configuration updates, and data fixes across dev/test/prod environments.
Utilize CI/CD pipelines (Azure DevOps, GitHub Actions, Harness) for automated build, test, and deployment processes.
Collaborate with DevOps teams to improve pipeline quality, deployment reliability, and environment consistency.
Validate releases through functional tests, regression tests, and environment verification.
SQL Server, SSIS, SSRS & Data Mart Responsibilities
Write, debug, and optimize T-SQL queries, stored procedures, views, and functions.
Support data mart operations, including troubleshooting ETL/ELT loads and performing data validation.
Investigate discrepancies across operational systems, staging layers, and analytical data models.
Collaborate with data engineering teams on schema design, indexing strategies, and performance improvements.
Design, build, and implement new data marts, including schema modeling (star/snowflake), data pipelines, and documentation.
Knowledge of Power BI, SSRS, or similar reporting tools.
API & Integration Responsibilities
Troubleshoot REST and SOAP integrations, including authentication, payload validation, and API error handling.
Design and develop new APIs (REST/JSON or SOAP/XML) for internal or external system integrations, ensuring security, scalability, and proper documentation.
C#/.NET Development & Automation
Use C#/.NET to build support utilities, automation scripts, log analyzers, and small enhancement fixes.
Participate in code reviews and follow established coding standards and change management requirements.
Documentation & Stakeholder Support
Create and maintain knowledge base articles, process documentation, and training materials.
Communicate clearly to both technical and non-technical stakeholders.
Provide user assistance and training on application features and workflows as needed.
Required Technical Skills
Strong proficiency with Microsoft SQL Server and T-SQL.
Experience developing and maintaining data marts and ETL/ELT processes.
Experience supporting and integrating APIs (REST/SOAP, JSON/XML).
Experience with C#/.NET development.
Working knowledge of CI/CD pipelines (build automation, deployments, Git, branching strategy).
Experience supporting production environments with structured change control.
This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. This position must be within a reasonable driving distance to Birmingham, AL, Atlanta, GA, and Charlotte, NC,. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.
Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.
Position Type
Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$77,361.90 USD
Median:
$98,670.00 USD
Incentive Pay Plans:
This job is not incentive eligible.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details
Riverchase Operations Center
Location:
Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
