Back to Jobs search

Online Banking Specialist (Remote After Training)

TEKsystems • Wakefield, MA • 4h ago

Online Banking SpecialistWork Environment & Schedule

Training: 3-4 weeks onsite, Monday-Friday, typically 8 AM-5 PM

After Training: Fully remote

Hours: Consistent schedule between 7 AM-8 PM

Pay Rate: $23-25/hr (paid weekly + benefits)

Saturday availability (8 AM-3 PM) is a plus but not required

Business casual environment during onsite training

Corporate office located in Wakefield, MA (90+ person call center)

About the Role

We are seeking an enthusiastic and customer-focused Online Banking Specialist to support our growing digital banking team. In this role, you will provide exceptional service to online banking users via phone and email, helping customers navigate digital banking tools, resolve issues, and access their accounts with confidence. This is an excellent opportunity to build a long-term career in banking-even for candidates without prior industry experience.

Key Responsibilities

Deliver outstanding customer service via phone and email, addressing questions with professionalism, empathy, and accuracy

Support high-volume inbound calls related to online banking access, troubleshooting, and account inquiries

Respond to internal and external email inquiries using strong written communication skills

Serve as a liaison between online banking customers and third-party service providers

Process new online banking enrollments and perform maintenance on existing accounts

Troubleshoot technical issues and guide customers through digital banking solutions

Assist other call center teams as needed in a fast-paced, collaborative environment

Required Qualifications

Minimum 1 year of customer service experience in a fast-paced environment (retail, hospitality, restaurant, corporate, etc.)

Prior call center or high-volume phone experience

Strong verbal and written communication skills-professional email writing is essential

Ability to troubleshoot basic technology issues and explain solutions clearly

Excellent multitasking, organization, and problem-solving abilities

Reliable attendance and strong sense of urgency

Comfortable navigating multiple systems (10+ platforms daily)

Empathetic, customer-centric mindset with the ability to make sound decisions independently

High school diploma or GED

Top Skills

High-volume call handling (50+ calls per day)

Customer service excellence

Quick learner with strong information retention

Strong computer proficiency

Bilingual Spanish is a major plus

Employee Value Proposition

Long-term opportunity with strong potential for permanent hire based on performance, reliability, and quality

A supportive environment that welcomes candidates new to the banking industry

Significant career growth potential-the company promotes from within (many leaders began in this role)

Competitive benefits upon permanent hire, including 401(k), pension plan, stock options, and generous PTO

Meaningful work that impacts customers and the community

A team-oriented culture that values collaboration, service, and professional development

Job Type & Location

This is a Contract to Hire position based out of Wakefield, MA.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Wakefield,MA.

Application Deadline

This position is anticipated to close on Mar 31, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Similar Jobs

Finance & Accounting Outsourcing, Senior Manager (Not-for-Profit)

Cherry Bekaert • Boston, MA • 3h ago

Finance, Accounting & Banking

Senior Manager - Finance & Outsourced Accounting (Not-for-Profit) Ranked among the largest accounting and consulting firms in the country, Cherry Bekaert delivers innovative advisory, assurance, and tax services to o...

3h ago

Go to Apply

Finance Manager, Finance and Business Integration

Amazon • Boston, MA • 3h ago

Finance, Accounting & Banking

Description Amazon has a history and tradition of leading the world in web-related technologies and services. One of those products is Amazon Web Services (AWS). Since early 2006, AWS has provided companies of all sizes...

3h ago

Go to Apply

Associate Director Commercial Finance DSA (REMOTE)

Charles River Laboratories • Wilmington, MA • 3h ago

Finance, Accounting & Banking

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health an...

3h ago

Go to Apply

Manager, Business Systems - Finance

Dynatrace • Boston, MA • 3h ago

Finance, Accounting & Banking

Your role at Dynatrace Dynatrace exists to make the world's software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the m...

3h ago

Go to Apply

Senior Accountant, Prime Accounting

Amazon • Boston, MA • 3h ago

Finance, Accounting & Banking

Description With over 200 million members across more than 26 countries, Amazon Prime is one of the world's largest subscription businesses. The Prime Accounting team supports Amazon's Prime subscription businesses, and...

3h ago

Go to Apply

Banking Associate - Nubian Square

TD Bank • Boston, MA • 4h ago

Finance, Accounting & Banking

Work Location: Boston, Massachusetts, United States of America Hours: 40 Pay Details: $23.75 - $31.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities...

4h ago

Go to Apply

Banking Associate (US) - Plaistow, NH

TD Bank • Plaistow, NH • 4h ago

Finance, Accounting & Banking

Work Location: Plaistow, New Hampshire, United States of America Hours: 40 Pay Details: $22.00 - $27.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportuniti...

4h ago

Go to Apply

Commercial Banking Administrator II - Managed Assets

Eastern Bank • Wakefield, MA • 4h ago

Finance, Accounting & Banking

Hiring Range: $24.56 - $39.48 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a rob...

4h ago

Go to Apply

Credit Analyst I

Eastern Bank • Boston, MA • 4h ago

Finance, Accounting & Banking

4h ago

Go to Apply

Accounts Payable Liaison

State of Massachusetts • Quincy, MA • 8h ago

Finance, Accounting & Banking

The Department of Mental Health (DMH) is seeking an Accountant I, this position serves as the Accounts Payable liaison for the assigned facilities, sites and/or object classes. Incumbent prepares analysis of spending, re...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.