ADMISSIONS SPECIALIST NC

KidsPeace Childrens Hospital • North Carolina, North Carolina • 5d ago

The Admissions Specialists are responsible for prompt clinical review of all referrals for residential treatment determining, as part of a committee, clients appropriateness for treatment, and for accessing client into the KidsPeace programs in a timely manner.

Must attend 12 hours of Person Centered Thinking training prior to or within 90 days of hire.

Bachelor's Degree in appropriate discipline preferred.

Background in psychology, social work, and/or counseling and/or demonstrated understanding of clinical needs of children and adolescents.

Prior experience in sales and/or marketing beneficial.

Valid driver's license and CPR/First Aid certifications required.

Must be at least 21 years of age.

Bilingual English/Spanish preferred.

Safe Crisis Management (SCM) Observer status required. SCM level 1 or 2 preferred.

Read and interpret clinical reports included in referral packets and make accurate assessments of client's appropriateness for treatment.

Coordinate and perform all intake and admissions functions in order to access clients for new programs.

Interview, counsel and meet with client, family and referral source to answer questions, gather necessary information and facilitate client's smooth transition into treatment unit.

Demonstrate clinically sound and grammatically correct written communications. Complete all written communication in time frames directed by JCAHO and corporate mandates.

Meet as part of a committee to determine client's appropriateness for services and coordinate placement into appropriate treatment unit.

Schedule and participate in pre-placement clinical assessments in conjunction with treatment teams.

Transport clients and families to KidsPeace or other agency for intake assessments or tours.

Act as a liaison to assigned treatment center to monitor census changes, coordinate admissions and foster good interdepartmental/agency communication.

Demonstrate computer literacy and perform necessary data entry as required by KidsPeace Information system.

Maintain accurate records of telephone inquiries for Client Services and Leadership.

Complete necessary paperwork and record keeping as required by Medical Assistance funding mandates.

Demonstrate knowledge of all KidsPeace services and redirect callers to appropriate programs when necessary.

Maintain positive customer relations with referral sources via personal contacts, appreciation letters.

Market KidsPeace programs via telephone contacts, campus tours and conferences.

Accompany Leadership on marketing calls as needed.

Attend treatment center staff meetings to keep center staff appraised of admissions issues and corporate needs.

Attend functions at assigned center where appropriate to maintain departmental profile and develop sense of colleagueship.

Conduct admissions based in-services to center treatment teams as needed.

Assist in the development of new procedures and policies to streamline admissions tasks and ensure timely admissions and cost-effective service delivery.

Maintain awareness of the KidsPeace Continuum of Services and actively promote the internal transfer and referral of children and families whenever clinically indicated by attending bi-annual training on the continuum and communicating with associates between levels of care and actively seeking opportunities to share information about the continuum with consumers as evidenced by written documentation in the client record.

All other duties as assigned by Operations Manager.

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