Customer Service Representative

AIRGAS INC • Madison, WI • 2h ago

JOB REQUIREMENTS: R10087564 Customer Service Representative (Open)
Location:Madison, WI - Robertson Rd - Filling industrial How will you
CONTRIBUTE and GROW? Airgas is Hiring for a Customer Service
Representative in Madison, WI! At Airgas, we are committed to building a
diverse and inclusive workplace that embraces the diversity of our
employees, our customers, patients, community stakeholders and cultures
across the world. We are looking for you! Monday - Friday Customer
Service Experience Comprehensive Family Benefits: Airgas offers a full
benefits package designed to support your whole life, including Medical,
Dental, Vision, Life, AD&D, and Disability Insurance. Support for
Parents: We offer a 14-week paid child birth benefit to support growing
families. Future Security: 401(k) Retirement Plan with company match,
Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early
Access:Your benefits start after just 30 days of employment Recruiter:
Gaby Bogenschutz| gaby.bogenschutz@airliquide.com | (920) 472-3495 The
Customer Service Representative (CSR) provides individual support
services for all phases of the order fulfillment process to Airgas
customers primarily over the telephone both locally and for remote
locations in a region. The CSR promotes long-term customer relationships
and provides superior customer service through support to include sales,
order entry, negotiation of pricing, master file maintenance, and
problem resolution, expediting and product research with vendors and
coordination with internal departments including field sales. Maintains
a high level of customer service by assisting customers via telephone,
email, fax, or in person facilitating all phases of order-fulfillment
for industrial, medical and specialty gases as well as welding and
safety equipment, power and handle tools and other products/supplies.
Answers and responds to incoming telephone inquiries from our customers.
Facilitates sales taking customer orders and serving as the accountable
party to Airgas customers. Demonstrates full knowledge of all
order-entry, data research and other order entry/resolution necessary to
service customers. Data entry for sales and sales-related processes
including new account set-up and maintenance of existing customer
accounts. Provides data entry and maintenance of customer contact
pricing. Ensures customer inquiries related to billing problems,
cylinder balances, order status, time of delivery, etc., are promptly
and courteously handled providing follow-up as necessary. Provides
research of products with vendors, including price and availability.
Provides research and resolves conflicts related to the order delivery
cycle. Researches... For full info follow application link. EOE AA
M/F/Vet/Disability.Qualified applicants will receive consideration for
employment without regard to their race, color, religion, national
origin, sex, protected veteran status or disability ***
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/A5BD66CF18F04520

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