Eligibility/Referral Supervisor 1

Muskingum County Job & Family Services • Zanesville, OH • 5h ago

MUSKINGUM COUNTY JOB & FAMILY SERVICES
POSITION OPPORTUNITY
CLASSIFICATION: ELIGIBILITY/REFERRAL SUPERVISOR 1
BASE SALARY: $26.03 per hour
PAY RANGE: 32
DIVISION: Human Services
JOB LOCATION: 445 Woodlawn Avenue Zanesville, Ohio 43701
HOURS OF WORK: Flexible between 7:00 am to 5:00 pm; M thru F
EFFECTIVE: Immediately
Apply by: Mail: Human Resources Manager
Muskingum County Job and Family Services
or 445 Woodlawn Ave./P.O. Box 100
Zanesville, Ohio 43702-0100
E-mail: Muskingum.HR@jfs.ohio.gov
Date Posted: March 23, 2026 Deadline to Apply: March 27, 2026
? Cover Letter & Resume are required.
? Insufficient documentation may disqualify candidate from applicant pool.
? Must be able to pass a drug test, physical and criminal background investigation.
Type of Position
[X] Exempt [X] Classified [X] Permanent [ ] Part Time
[ ] Bargaining Unit [ ] Unclassified [X] Full-Time [ ] Intermittent
INTERNAL / EXTERNAL POSTING Muskingum County Job & Family Services is an Equal Opportunity Employer
JOB DUTIES:
Supervises one (1) on-going IM/Customer Service Unit. Schedules, assigns, & reviews work.
Reassigns work and develops plans for redistribution of work as necessary or in times of worker absence. Approves/Disapproves leave requests. Administers lower-level discipline. Recommends higher level discipline to higher level administration. Interviews in conjunction with Human Resources Manager potential new employees and make recommendations to higher level administration. Assists with the development, implementation, and enforcement of agency policies and procedures. Responds to inquiries from public regarding Public Assistance. Assist staff in dealing with irate and hostile clients. Reviews of case situations.
Make presentations concerning the department to outside agencies or groups. Conduct interviews and determines eligibility in the absence of regular staff and/or in peak periods. Compiles information and assists staff in preparing cases for State Hearings. Represents agency at County Conferences and State Hearings.
Attend meetings, conferences, workshops, and other training sessions as necessary. Completes RMS validations as an observer. Monitors and advise staff on RMS corrections and accuracy. Performs other duties and/or special projects as assigned.
MINIMUM QUALIFICATIONS:
Degree preferred or equivalent experience, certificates, or related coursework; or Supervisor/Leadership experience
Demonstrates a strong working knowledge of public assistance programs, including Medicaid, SNAP, and OWF.
Valid driver's license and ability to travel as needed for community/employer engagements.
Strong use of technology and able to adapt to the ever-changing evolution of technology.
Strong written and verbal communication.
Professional discretion and decision making.
Able to establish and maintain positive working relationships with staff, community partners, and the public.
Ability to work flexible hours as assigned.
Ability to adapt and succeed in a changing work environment.
Critical thinker that analyzes challenges and finds solutions quickly.
Demonstrated ability to supervise others' work and projects.
Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.

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