Software Engineer III - Virtual Agent

JPMorgan Chase • Wilmington, DE • 2h ago

Join a dynamic team at the forefront of Machine Learning and Intelligence Operations, where your expertise will drive the next generation of banking technology. As part of our Virtual Agent Assist development team, you will help revolutionize the call center agent experience through real-time assistance, workflow automation, and intelligent decision support. Utilizing Java, Spring, and modern UI technologies, our platform seamlessly integrates advanced machine learning and artificial intelligence to deliver faster, more personalized, and highly efficient customer service.

As a Software Engineer at JPMorgan Chase within the Machine Learning and Intelligence Operations Virtual Agent Assist team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology product in a secure, stable, and scalable way. As a core technical contributor, you are responsible for developing critical technology solutions across multiple technical areas in support of the firm's business objectives.

Job responsibilities

Executes creative software solutions through full-stack design, development, and technical troubleshooting, leveraging Java (Spring Boot, REST APIs) and front-end technologies (React, Angular) to solve complex problems and innovate beyond conventional approaches.

Develops secure, high-quality production code in Java and JavaScript/TypeScript, and reviews and debugs code written by others to ensure robust, maintainable applications across backend and frontend layers.

Identifies opportunities to eliminate or automate remediation of recurring issues using Java-based automation tools and front-end monitoring solutions, improving overall operational stability of software applications and systems.

Required qualifications, capabilities, and skills

Formal training or certification on software engineering concepts and 3+ years of building full stack web applications

Advanced proficiency in programming languages, specifically Java and React.

Expertise in infrastructure provisioning with Terraform and hands-on experience building and deploying CI/CD pipelines.

Proven track record in developing enterprise applications with high availability and performance using Spring, ORM frameworks, Kafka and Redis distributed caching solutions.

Practical experience with UI frameworks such as React. Knowledge in Micro Front End architecture

Strong skills in SQL and database development.

Knowledge in writing unit/integration/automated test cases using Junit, Cucumber, Selenium and Playwright

Experience building large-scale enterprise applications, including cloud-native solutions based on the 12-factor methodology, extending beyond simple REST endpoint exposure.

Hands-on experience in system design, application development, testing, and ensuring operational stability

Preferred qualifications, capabilities, and skills

Proficient in developing applications with Spring Boot and Java technologies.

Proficient in building single-page web applications using ReactJS and micro-frontend architecture.

Strong AWS expertise, including hands-on use of ECS, Kafka, S3, DynamoDB, RDS, and ElastiCache

Experienced in conducting code reviews, and resolving technical issues.

Knowledgeable in Python, Generative AI and Agentic AI technologies would be a nice to have skill.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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