Customer Service Rep

ICM CORPORATION • Milwaukee, WI • 5h ago

JOB REQUIREMENTS: We are an Equal Opportunity Employer Our company is
looking for a friendly and goal-driven individual with a passion to help
PEOPLE! This position is expected to provide excellent service to our
customers, accounts, and vendors interested in our company. What is ICM
Corporation (www.catalog-sales.com)? UVP is a steadily growing
e-commerce/catalog-marketing, distribution, and manufacturing company
with eight different divisions. We have been in business for more than
two decades and are working to continually grow that number! ICM Corp.
is based in South Milwaukee and is only a 20-minute drive from
UW-Milwaukee, or, 12 minutes from Miller Park! What can we offer you?
Full Benefits Package which includes, but is not limited to, Medical,
Dental, Life, STD/LTD & Vision Insurance, Paid Time Off, and Paid
Holidays (FT) Company-sponsored 401(k) plan (PT/FT) Flexible Work Hours
and Schedule We know your education and/or family should come first!
Friendly, Helpful, and Open Company Culture Personal and Professional
Growth Strongly Encouraged All managers have an Open-Door Policy
Cross-Training Medium-Sized Business ran with a Small-Size Mentality
General Duties: Outgoing calls to potential customers Deal directly with
customers either by telephone or electronically Respond promptly to
customer inquiries Handle and resolve customer complaints Obtain and
evaluate all relevant information to handle product and service
inquiries Provide pricing and delivery information Perform customer
verifications, building relationships with potential customers Set up
new customer accounts Process orders, forms, applications, and requests
Organize workflow to meet customer timeframes Direct requests and
unresolved issues to the designated resource Manage customers\' accounts
Keep records of customer interactions and transactions Record details of
inquiries, comments, and complaints Record details of actions taken
Prepare and distribute customer activity reports Maintain customer
databases Manage administration Communicate and coordinate with internal
departments Follow up on customer interactions Provide feedback on the
efficiency of the customer service process Employment policies and
decisions on employment and promotion are based on merit,
qualifications, performance, and business needs. The decisions and
criteria governing the employment relationship with all employees are
made in a nondiscriminatory manner, without regard to race, religion,
color, national origin, sex, age, physical or mental disability, sexual
orientation, gender identity, veteran status, or any other factor
determined to be unlawful by federal, state, or local statutes.
*** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/A964850B7B1E400F Qualified females, minorities, and special
disabled veterans and other veterans are encouraged to apply.

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