This is an on-site position in Garden Grove, CA
If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.
We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.
The shift for this role will be 1st shift, 7:30 am to 4:30 pm, Monday to Friday, Overtime may be required.
The Customer Account Specialist is designed to manage the unique demands of high-volume customer accounts, serving as a strategic partner in customer operations. The Specialist will own the end-to-end customer lifecycle for designated accounts and proactively coordinate cross-functional efforts to meet evolving customer expectations in a fast-paced, high-impact environment.
Process sales orders from customer purchase orders with precise contract review, compliance validation, and accurate system entry.
Serve as a first-line resource for complex inquiries via phone and email, including detailed lead-time estimates, product availability, technical specifications, and real-time shipping updates. Maintain a deep understanding of customer-specific requirements and operational nuances to tailor support and drive repeat business.
Manage billing discrepancies, chargebacks, and last-minute escalations, partnering with internal teams to provide swift, effective solutions. Serve as a first-line resource for complex inquiries via phone and email, including detailed lead-time estimates, product availability, technical specifications, and real-time shipping updates.
Required Skills & Experience:
-
High School Diploma required. Associates/Bachelor's degree in Business, Accounting / Engineering or related field preferred; Successful and applicable work experience of 5+ years may be acceptable in place of a formal degree.
-
3+ years experience customer service, sales and/or pricing management required
-
Strong analytical and problem-solving skills required
-
Strong organizational skills with the ability to multitask
Saint-Gobain's innovations touch almost every major industry around the world, moving us forward, making meaningful connections, and inspiring us to go beyond the impossible. Within Mobility, our teams design and engineer critical, high-performance materials and proven solutions - most in challenging conditions and core systems that play an important part of our daily lives - as we drive to work or with family, fly on an airplane to explore the world, process samples for medical research, build a better rocket to go as far as we can in outer space; and dive deep under the sea to power our world. We are driven to collaborate with our customers and communities to improve and engineer the world of tomorrow!
-
Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other. And at the heart of our culture, we've learned working together makes good ideas, great ones.
-
With a legacy dating back more than 360 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths.
-
Every team member is encouraged to develop and leverage their unique expertise and strengths to make the greatest impact on the company and our end users. At Saint-Gobain, you're empowered and equipped with countless opportunities and resources for professional development. You will find the support you need to create a vision and roadmap for your career, and make that vision a reality.
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
This position is subject to export controls under the International Traffic in Arms Regulations (ITAR). Qualified applicants for the position must meet the ITAR definition of "U.S. Person" at 22 C.F.R. 120.15 as a: U.S. citizen, U.S. national, lawful permanent resident, or otherwise a protected individual (including for example refugees and asylees).
-
Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state's Pay Transparency laws to the SGNA HR Compliance team at SGNAHRCompliance@saint-gobain.com .
Certain states require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer prospective candidates and provide the national pay range for this position which is $27.00 to $38.00 per hour, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
-
In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is up to 7.5% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is -$60,372 to $84,968. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.
-
Employees have the flexibility to choose the benefits that best fit their individual needs.
Health and Wellbeing - Supporting your wellbeing, to thrive in life and work.
Medical, Prescription Drug, Vision, and Dental Insurance
Healthcare Saving Account and Flexible Spending Account options
LiveWell Wellness Program
Employee Assistance Program (EAP)
Paid Time Off and Paid Parental Leave
Retirement and Protection - Helping to make the future life you want a reality.
401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
Company-provided Life Insurance, AD&D, Short-Term Disability
Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance
Additional Benefits - Helping shape the experience and impact you want
Commuter Benefits
Group Legal
Identity Theft Protection
Auto and Home Insurance
Pet Insurance and Discounts
Back-up Child & Elder Care
PerkSpot Employee Discount Program
Additional based on Role:
One pair of company-issued steel-toe shoes, and safety glasses; annually
