Customer Service Representative

Aston Carter • Lake Forest, CA • 4h ago

Job Title: Customer Service Representative

Job Description

Serve as the primary point of contact for customers by coordinating field service activities and ensuring the seamless execution of requests. Manage customer service inquiries with precision and efficiency, providing service estimates or job quotations promptly. Maintain customer satisfaction by tracking ongoing work orders and keeping them informed through updates in the portal or direct communication.

Responsibilities

Act as the main liaison between customers and service teams to coordinate and execute field service activities.

Accurately log and manage customer inquiries, providing timely service estimates or job quotations.

Track and manage ongoing work orders, keeping customers informed through portal updates or direct communication.

Utilize Microsoft CRM and ERP platforms to manage customer data and service workflows efficiently.

Generate and maintain reports while balancing multiple assignments in a fast-paced environment.

Essential Skills

Proficiency in ERP and CRM platforms, specifically Microsoft Dynamics and Navision.

Strong customer service orientation with excellent administrative and clerical skills.

Experience in order processing, scheduling, and project coordination.

At least 1 year of experience in administration, clerical, or customer support roles.

Proficiency in Microsoft Office Suite.

Additional Skills & Qualifications

Experience with purchase orders, RMA, and invoicing processes.

Background in construction or similar industries is advantageous.

Flexibility and adaptability to change within a growing company environment.

Work Environment

The work environment is dynamic and fast-paced, with a supportive culture focusing on honesty, loyalty, and personal growth. The company promotes from within, offering numerous growth opportunities. The workspace features pit-style or cubby seating arrangements, encouraging collaboration among team members. Employees work onsite four days a week, with the flexibility to work from home on Fridays. Training is conducted 100% in-office for at least 2-6 weeks, with standard training hours from 8 AM to 5 PM or 7 AM to 4 PM. The role requires flexibility with start times, which can range from as early as 6 AM to as late as 8 AM, to accommodate both East and West Coast coverage. The position is initially a contract role, with the potential for conversion to a permanent position based on performance and business needs.

Job Type & Location

This is a Contract position based out of Lake Forest, CA.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lake Forest,CA.

Application Deadline

This position is anticipated to close on Mar 28, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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