Adoption & Change Enablement
Identify and enable Citizen Developers within Support & Services
Provide training, best practices, and AI office hours
Measure adoption and optimize based on usage data
Create documentation and playbooks for scalable AI deployment
Foster an innovation mindset while maintaining operational rigor
Qualifications
Experience
5 years in Program Management, Technical Operations, Product Operations, or Services Enablement in a SaaS organization
Strong experience implementing automation, AI solutions, or workflow improvements
Experience driving cross-functional initiatives without direct authority
Experience operating in a customer-facing or services-driven environment
Technical Skills
Experience with generative AI platforms (ChatGPT Enterprise, Copilot, APIs)
Familiarity with building custom GPTs, structured prompts, or workflow automation
Basic to intermediate scripting (Python or similar) preferred
Familiarity with SaaS tools: Jira, Confluence, Salesforce, GitHub, Service Cloud, etc.
Understanding of AI governance, data security, and enterprise compliance considerations
Leadership Skills
Strong executive communication skills
Ability to influence senior stakeholders
Comfortable operating at both strategic and hands-on levels
Strong organizational and change management skills
Data-driven mindset with focus on measurable impact
Why This Role Matters
As Proofpoint accelerates AI adoption enterprise-wide, the Customer Office must leverage AI to:
Improve CSAT
Increase operational efficiency
Scale services delivery without proportional headcount growth
Reduce case volume and resolution time
Empower engineers and practitioners with AI-augmented workflows
This role ensures AI is implemented thoughtfully, securely, and with measurable business value across the Customer Office.
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com .
How to Apply
Interested? Submit your application along with any supporting information- we can't wait to hear from you!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.
Base Pay Ranges:
SF Bay Area, New York City Metro Area:
Base Pay Range: 166,500.00 - 244,200.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 136,200.00 - 199,760.00 USD
All other cities and states excluding those listed above:
Base Pay Range: 124,100.00 - 182,050.00 USD
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
