Summary This position is located within the Veterans Integrated Service Network (VISN) 19, VA Salt Lake City Health Care System (VASLCHCS) at the George E. Wahlen Medical Center in Salt Lake City, Utah.. The position serves as a Program Specialist and is assigned to the Community Care Service Line providing advanced programmatic, analytical, and operational support to Community Care leadership at the facility level. Responsibilities Duties include but not limited to: Provides advanced programmatic and analytical support to the Care in the Community (CITC) Service Line by coordinating, monitoring, and evaluating Community Care operations at the Salt Lake City Health Care System. Applies analysis and program oversight to support Community Care leadership in planning and executing program activities to ensure effective delivery of Community Care services in accordance with national Office of Community Care (OCC) directives, VISN guidance, and VHA policies. Conducts ongoing analysis of Community Care workload, access, utilization, and performance to support operational planning and resource alignment. Develops workload assessments, projections, and operational summaries used by leadership to identify trends, risks, and opportunities for improvement across Community Care programs and services. Monitors the effectiveness and efficiency of Community Care processes and workflows, identifying issues related to access, timeliness, compliance, and coordination of care. Provides data-driven recommendations to leadership for process improvements, corrective actions, and operational enhancements to address identified performance or compliance gaps. Coordinates programmatic activities that support the integration of clinical and administrative functions within the Community Care program. Works collaboratively with clinical staff, clinic managers, and administrative offices to support consistent and compliant application of eligibility requirements, authorization processes, and benefit delivery practices. Provides subject matter expertise related to Community Care operations, policies, and procedures by advising leadership and stakeholders on operational requirements, performance considerations, and program impacts. Participates in audits, reviews, and fact-finding activities requested by the Office of Community Care, VISN, or facility leadership by gathering and analyzing data, preparing responses, and supporting leadership during review processes Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday 8:00am -4:30pm Virtual: This is not a virtual position. Position Description/PD#: Business Manager/PD147150/147160 Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/19/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. For a GS-12 position, you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-11: Specialized Experience GS-11: You must have one year of specialized experience equivalent to at least the next lower grade GS9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Serves as a subject matter expert on all business office policies and practices to include scheduling, pre-registration, insurance capture, electronic waiting lists, recall lists, Vista Menu and Options and other functions. Creates custom reports using a variety of software programs (Vista, SQL, Excel, and other software programs) in order to provide pertinent information to management. Prepares reports,. Collaborates with the Section/Service Chiefs, CITC Nurse Manager, CITC RCI Nurse Manager, Administrative Officers, Supervisory Medical Support Assistant, and other personnel to oversee outpatient clinical access. Routinely analyzes workload for assigned areas and makes efficiency recommendations to appropriate parties. Creates, analyzes, and uses a variety of reports in order to make recommendations for process improvements. Maintains comprehensive reports on business office metrics and updates leadership regularly. Conducts projects and coordinates activities assigned and initiates projects independently without being directed to do so. Performs weekly audits and monthly site assessments for scheduling and business office compliance for the Care in the Community Service. . OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a PhD. or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. GS-12: Specialized Experience GS-12: Provides advanced programmatic and analytical support to the Care in the Community (CITC) Service Line by coordinating, monitoring, and evaluating Community Care operations at the Salt Lake City Health Care System. Applies analysis and program oversight to support Community Care leadership in planning and executing program activities to ensure effective delivery of Community Care services in accordance with national Office of Community Care (OCC) directives, VISN guidance, and VHA policies. Collects, analyzes, and interprets complex data related to Care in the Community (CITC) workload, access, utilization, quality, and financial performance to support program oversight and operational decision-making. Supports the development and maintenance of compliance, performance, and business integrity monitoring tools used to track Community Care program performance and adherence to national and local requirements. You will be rated on the following Competencies for this position: Administration and Management Auditing Customer Service (Clerical/Technical) Financial Management Performance Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary and performed while sitting at a desk using a computer and other office equipment. Some light physical activity may be required, such as walking, standing, bending, or carrying light items. No special physical demands are required For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education Education for GS-11 ONLY; There is no grade substitution for the GS-12 grade level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
