Asst Branch Manager II

Westfield Bank • Southwick, MA • 8h ago

Assistant Branch Manager II (FT) Southwick Branch \$28 - \$37.65 Hourly
Department: Retail Banking Job Status: Full-Time FLSA Status: Non-Exempt
Grade: 9 Reports to: Branch Manager Amount of Travel Required: Travel as
Required Positions Supervised: Branch Personnel POSITION SUMMARY
Supports branch manager by providing customer service in all areas and
overseeing teller line to ensure efficient service and satisfied
customers. Assists in leading and managing a mid-size branch, the branch
level is based on the following key components: Branch Deposits, Staff
FTE, Teller Transaction Volume, Sales Expectations, Market Opportunity
and Specialty Programs. ESSENTIAL FUNCTIONS Applies the Westfield Bank
Service and Sales Process during customer interaction to acquire and
enhance customer relationships. Adheres to established Westfield Bank
customer service standards. Assigns work, provides training and guidance
and advises subordinates as necessary. Resolving routine personnel
problems. Assists Management Team in various administrative and
supervisory duties. Answer credit inquiries, accept applications and
close consumer loans. Provides support and input for internal incentive
programs created for branch. Opens new accounts and performs account and
person maintenance as needed. Obtains NMLS to take home equity loans or
line applications and serve as a liaison between the customer and Loan
Operations until loan closes. Resolves customer problems. Assist
customers with Safe Deposit. Achieves specialty program goals as
assigned. Must obtain official designations/certifications as required
(i.e. notary public, medallion, etc.). Performs higher level specialty
function as designated. Must complete BSA, AML, and other Regulatory and
Continuing Education as assigned. Must adhere to all bank and regulatory
policies and procedures specific to position. Performs additional duties
as requested. POSITION QUALIFICATIONS Competencies Customer Relations
Decision Making/Judgment Management Effectiveness Leadership Quality
Sales Skills & Activity Education/Experience/Skills High School Diploma
or GED required. Associates Degree Preferred. Previous sales, customer
service and supervisory experience required. Westfield Bank has reviewed
this job description to ensure that essential functions and basic duties
have been included. It is not intended to be construed as an exhaustive
list of all functions, responsibilities, skills and abilities.
Additional functions and requirements may be assigned by supervisors as
deemed appropriate.

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