Asst Branch Manager

Westfield Bank • West Springfield, MA • 3h ago

Assistant Branch Manager III (FT) Morgan Road Branch \$29.94 - \$42.92
Hourly Department: Retail Banking Job Status: Full-Time FLSA Status:
Non-Exempt Grade: 10 Reports to: Branch Manager Amount of Travel
Required: Some Travel Positions Supervised: Branch Personnel POSITION
SUMMARY Supports branch manager by providing customer service in all
areas and overseeing teller line to ensure efficient service and
satisfied customers. Assists in leading and managing a large branch, the
branch level is based on the following key components: Branch Deposits,
Staff FTE, Teller Transaction Volume, Sales Expectations, Market
Opportunity and Specialty Programs. ESSENTIAL FUNCTIONS Applies the
Westfield Bank Service and Sales Process during customer interaction to
acquire and enhance customer relationships. Adheres to established
Westfield Bank customer service standards. Assigns work, provides
training and guidance and advises subordinates as necessary. Resolving
routine personnel problems. Assists Management Team in various
administrative and supervisory duties. Answer credit inquiries, accept
applications and close consumer loans. Provides support and input for
internal incentive programs created for branch. Opens new accounts and
performs account and person maintenance as needed. Obtains NMLS to take
home equity loans or line applications and serve as a liaison between
the customer and Loan Operations until loan closes. Resolves customer
problems. Assist customers with Safe Deposit. Achieves specialty program
goals as assigned. Must obtain official designations/certifications as
required (i.e. notary public, medallion, etc.). Performs higher level
specialty function as designated. Must complete BSA, AML, and other
Regulatory and Continuing Education as assigned. Must adhere to all bank
and regulatory policies and procedures specific to position. Performs
additional duties as requested. POSITION QUALIFICATIONS Competencies
Customer Relations Decision Making/Judgment Management Effectiveness
Leadership Quality Sales Skills & Activities Education/Experience/Skills
High School Diploma or GED required. Associates Degree Preferred.
Previous sales, customer service and supervisory experience required.
Westfield Bank has reviewed this job description to ensure that
essential functions and basic duties have been included. It is not
intended to be construed as an exhaustive list of all functions,
responsibilities, skills and abilities. Additional functions and
requirements may be assigned by supervisors as deemed appropriate.

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