Administrator

Panasonic North America • Hoffman Estates, IL • 2h ago

Overview

Primary responsibility is the performance of administrative duties directly related to general business operations. They serve as company liaison and should be capable of dealing intelligently with customers both in person and on the phone. In performing their regular duties, the office administrator also supports a variety of secretarial functions.

Responsibilities

Essential Job Functions :

Make commitments with regard to areas of business such as financial obligations, turn-around-time, expedited repairs, customer accommodations, etc.

Act as a liaison between the organization and external customers

Explain services, policies, rationale for decisions, and company procedures to customers

Request and format reports for management or personal analysis

Analyze and determine whether the company is liable/responsible for perceived mistakes or claims escalated by customers

Complete general office duties such as, but not limited to filing & mail

Perform customer service follow-up calls and emails

Perform quality inspections of all completed processes

Generate estimates of repair as well as part sales for both commercial and individual customers

Read and interpret schematic diagrams and technical manuals for product identification

Provide customer service support while answering inbound calls

Create and maintain a variety of documents & administrative records which may contain proprietary information

Initiate credit applications and verify trade references for new accounts

Provide clerical support to the Administrative team, including customer contact, invoice preparation, reporting & shipping coordination

Provide feedback to supervisors of any observed trends or customer concerns

Other duties as assigned

Requirements :

High school diploma (or equivalent) with one to two years additional education

Prior customer interaction experience

Working knowledge & efficiency using Microsoft Office and Windows Operating Systems

Possess good organizational and decision-making skills

Excellent verbal & written communication skills

Basic accounting skills

Ability to read and interpret parts diagrams and technical manuals

Ability to balance and coordinate workload for multiple projects (multi-tasking skills)

Highly motivated and detail-oriented

Ability to learn new applications and programs

Must be able to lift and/or move objects with a weight of 10 to 20 lbs.

Ability to work independently as well as in a team environment

General knowledge of computer hardware & products

Benefits & Perks - What's In It For You

Panasonic is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, and social health. Here's what you can expect:

Health Benefits ?- Medical, dental, and vision.

Voluntary Benefits ?- Life, accident, critical illness, disability, and pet insurance.

Panasonic Retirement Savings & Investment Plan (PRSIP) - 401(k) plan with company matching contributions.

Paid Time-Off Benefits ?- PTO, holidays, and volunteering (company sponsored events)

Health Management and Wellbeing Programs ?- EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program. Eligibility for each benefit may vary based on employment status, location, and length of service.

We Take Opportunity Seriously:

At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer.

The wage range of?$19.00 - $21.00 is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.

Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.

Thank you for your interest in Panasonic.

Salary Range

19.00-21.00 REQ-154199

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