Automated Enforcement Training and Compliance Administrator
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Automated Enforcement Training and Compliance Administrator
Salary
$58,872.00 - $81,000.00 Annually
Location
Denver, CO
Job Type
Full Time
Job Number
IHA 02486 03/18/2026
Department
Colorado Department of Human Services
Division
OES - Child Support
Opening Date
03/18/2026
Closing Date
4/1/2026 11:59 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
1575 Sherman Street Denver, CO 80203
Hiring Pay Rate
$4,906 - $6,750 Monthly
FLSA Status
Exempt; position is not eligible for overtime compensation.
Department Contact Information
adam.york@state.co.us
Salary Note
Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
Residency Requirement
This position is open to current Colorado residents only.
Please note: This recruitment may be used to fill multiple vacancies.
Division of Child Support Services
The Division of Child Support Services (DCSS) exists to ensure that all children receive financial and medical support from each parent through the location of each parent, the establishment of paternity and support obligations, the enforcement of those obligations and connection to resources to assist parents in overcoming any barriers that are impeding their ability to pay child support. To do this, DCSS collaboratively provides case management tools, policy, performance, and operational assistance, and ongoing training to support counties in delivering the child support services program.
The State Enforcement Unit (SEU) exists to fulfill federal mandates for child support reform and state legislative mandates for automated case processing, and to provide excellent leadership and support to county child support enforcement units to foster continuous improvement in the effective and efficient delivery of child support enforcement services to families to become or remain self-sufficient. This unit is responsible for the design, development, implementation and operation of automated enforcement initiatives authorized in federal and state law. These programs include, but are not limited to, reporting child support obligations to consumer reporting agencies, attaching workers' compensation benefits, intercepting lottery winnings, gambling winnings, unclaimed property, state tax refunds, federal tax refunds and unemployment benefits, federal administrative offset of earnings, state offset of vendor payments, suspension of drivers, professional, occupational and recreational licenses, and seizing and encumbering financial institution assets. The unit implements programs that have been previously authorized by law and continually seeks to find new automated enforcement collection initiatives. This work must be done while ensuring that private companies and clients are well served and that disputes are resolved in a competent and timely manner. This unit provides support to county child support enforcement units, credit reporting agencies, the lending community, lottery commission, Department of Labor, Division of Workers' Compensation, Workers' Compensation Insurance Carriers, Division of Motor Vehicles, Department of Regulatory Agencies, Department of Revenue, Treasurers' Office, Colorado casinos and other external customers that interface with the SEU.
Description of Job
Weekly Hybrid Working Arrangements
Minimum 2 days In Office and Maximum 3 days Remote Work
Please note: Work arrangements are subject to change at any time.
The purpose of this position is to:
Act as unit trainer for remedies, CSe-tools, case management and CSDIS.
Analyze effectiveness of automated enforcement certification training and update content and testing as needed.
Provide additional ad hoc training required for certification for changes to existing or implementation of new remedies.
Act as a subject matter expert for one or more of the automated enforcement remedies.
Make enforcement decisions based on case status, Federal and State law, Federal and State Rules, established policies and procedures and applicable business rules for each of the automated enforcement remedies.
Monitor county compliance with Vol 6 and utilization of the automated enforcement remedies.
Perform other duties as assigned.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
MINIMUM QUALIFICATIONS:
Six (6) years of Child Support experience that includes knowledge and use of the Automated Child Support Enforcement System (ACSES), the Automated Enforcement Remedies, CSeTools, and knowledge of the Colorado Child Support statutes, rules and regulations.
OR
Graduation from an accredited college or university with a bachelor's degree in Business Administration, Human Services, Public Administration, Social Work, Psychology, Sociology, Information Technology, or a related field.
AND
Two (2) years of Child Support experience that includes knowledge and use of the Automated Child Support Enforcement System (ACSES), the Automated Enforcement Remedies, CSeTools, and knowledge of the Colorado Child Support statutes, rules and regulations.
Substitutions:
Additional appropriate education will substitute for the required experience on a year-to-year basis.
Preferred Qualifications:
The highly desirable candidate will have:
Due to the complexity of the Child Support Service Program and automated enforcement remedies, it is necessary that the individual hired have a high level of automated enforcement expertise and the ability to communicate their expertise in order to have an immediate impact on the services provided by the SEU. A working, detailed knowledge of the automated enforcement remedies is critical as the Colorado Division of Child Support Service completes migration and modernization of the Automated Child Support Enforcement System
Graduation from an accredited college or university with a bachelor's degree in business, human services, public administration, social work, political science, psychology, sociology, information technology or closely related field.
Two years Child Support experience, in the last five years, that includes knowledge and use of the Automated Enforcement Remedies, Automated Child Support Enforcement System (ACSES) and knowledge of the Child Support statutes, rules and regulations.
Strong communication and interpersonal skills.
Strong customer service, organizational, time management, and problem solving skills.
Strong training skills, including development and delivery.
Ability to work well independently as well as part of a team.
Ability to exercise flexibility, initiative, good judgement and discretion.
Ability to negotiate ideas and agreements.
Ability to analyze data to determine training needs versus policy or system changes.
Conditions of Employment:
Standard background check and reference check required.
This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.
Graduation from an accredited college or university with a bachelor's degree in business, human services, public administration, social work, political science, psychology, sociology, information technology or closely related field.
Two (2) years of Child Support experience, in the last five (5) years, that includes knowledge and use of the Automated Enforcement Remedies, Automated Child Support Enforcement System (ACSES), CSeTools, case management and knowledge of the Child Support statutes, rules and regulations.
Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
Disclose that information on the application.
Explain why the prior termination or resignation should not disqualify you from the current position.
Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu
of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
CDHS Selection Process Explanation:
Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.
Preferred Qualifications & Competencies:
Relevant years of state service experience.
Minimum Qualification Screening Process:
A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached."
You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.
Comparative Analysis Process - Structured Application Review:
After minimum qualification screening, the comparative analysis process will involve reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing.
Your Work Experience/Job Duties:
Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.
If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.
Supplemental Questions:
Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).
Appeal Rights:
You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board (https://spb.colorado.gov/) website.
You or your representative must sign and submit the official appeal form for review.
You can find the official appeal form here (https://spb.colorado.gov/sites/spb/files/documents/Consolidated%20Appeal%20-%20Form%20-%202025.pdf) .
You must be deliver the official appeal form to the State Personnel Board:
By email (dpa_state.personnelboard@state.co.us), or
Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or
Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or
Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.
Contact the State Personnel Board for assistance:
At (303) 866-3300, or
Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules (https://spb.colorado.gov/board-rules) webpage.
Supplemental Information
(https://youtu.be/bKuwGdPpOW0)
The Assessment Process
For additional recruiting questions, please contactAdam.york@state.co.us.
About Us & Benefits:
If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS . In addition to a great location and rewarding and meaningful work, we offer:
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical (https://dhr.colorado.gov/state-employees/state-employee-benefits/medical-benefits) and dental (https://dhr.colorado.gov/state-employees/state-employee-benefits/dental-insurance) health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage (https://dhr.colorado.gov/state-employees/state-employee-benefits/disability-insurance)
11 paid holidays per year plus vacation and sick leave
State of Colorado Employee BenefitHub Resource Center (https://stateofcolorado.benefithub.com/app/home)
Employee Wellness program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
*Some positions may qualify for the Public Service Loan Forgiveness Program (https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs) .
Our Values:
We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
ADA Accommodations:
CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.
This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us .
EEO Statement:
The State of Colorado is an equal opportunity employer
We are committed to increasing a "Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities.
The State of Colorado believes that a "Colorado for ALL" drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Additional Support For Your Application:
Toll Free Applicant Technical Support
If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.
This information is available to me and I have read this information.
I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)
02
Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application.
Yes
No
03
If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Your application may be considered incomplete if you do not provide this information. An incomplete application may not move forward in the Selection process. If you are a former or current state employee, please identify what state agency you work(ed) with and how many years of relevant state service you have related to the position you are applying for. (Ensure this is listed on your application under work experience).
04
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.
05
This position requires travel of several day stays in outlying counties to co-train on areas of automated enforcement expertise. Please acknowledge below that you are willing to meet this condition of employment:
Yes
No
06
Describe in detail your experience with the Automated Child Support Enforcement System (ACSES), the Automated Enforcement Remedies, and CSeTools.
07
Describe in detail your experience training others in a professional capacity.
08
This position requires meeting numerous time-sensitive deadlines. Describe how you have managed competing priorities in prior positions.
Required Question
Employer
State of Colorado
Address
See the full announcement by clicking
the "Printer" icon located above the job title
Location varies by announcement, Colorado, --
Website
https://careers.colorado.gov/
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