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Customer Service Representative

WM • Vero Beach, FL • 4h ago

Customer Service Representative needed in office at our Vero Beach Hauling Locations

Office Hours:

Monday - Friday 7:30am - 5:00pm

Saturday 7:30am - 1:00pm rotating Saturdays

I. Job Summary

The Customer Service Representative, Specialized Services position receives and processes calls and emails from At Your Door (AYD) participants and serves as the point of contact for these customers. The CSR is responsible for communicating program guidelines and scheduling pickup services for eligible participants. They are responsible for working with customers to creatively solve problems and resolve any identified customer service issues. The CSR is expected to collaborate with their team of CSRs to meet overall call center objectives and enhance the customer experience while working to exceed all customer's expectations. Additionally, the CSR will play a role in the packaging and mailing of "kits" to participants once they have been scheduled for household waste pickup.

II. Essential Duties and Responsibilities

Respond to inquiries received through phone and email with participants/customers about the AYD Service and work with participants to schedule a pick-up of approved household waste.

Communicates concise and accurate information.

Uses authorized system to gather information, provide information, and/or update customer records.

As required by management, maintains and produces reports as requested.

Confirms understanding of customer needs, issues, and requests.

Organizes, creates and mails participant kits to be mailed to home prior to pick-up date(s).

Performs outbound call campaigns as needed or necessary.

III. Qualifications

A. Required Qualifications

High School Diploma or GED (accredited)

3 years relevant work experience in a customer service or call center environment handling customer requests, account or order changes and issues (in addition to education requirement).

B. Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Go to Apply

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