Customer Service Representative

TEKsystems • Schaumburg, IL • 6h ago

Job Title

Customer Support Specialist - Fleet Services (Email & Case Resolution Focus)

Job Description

This is NOT a high call-volume call center role. This position is heavily focused on email support, case resolution, and research-based customer service. Phone calls are primarily outbound follow-ups, not constant inbound calls.

As part of the Customer Support team, you will support Account Managers who oversee fleet clients and drivers. Your role is to resolve complex issues, educate drivers, and ensure accurate, timely case resolution using multiple systems.

This position is ideal for someone who enjoys problem-solving, detailed research, written communication, and multitasking across systems.

Key Responsibilities

Serve as a support partner to Account Managers managing fleet customers

Handle a high volume of customer emails and cases using Salesforce

Research and resolve customer issues such as:

Vehicle impound situations

Ordering or replacing vehicles

Billing or insurance questions

Driver data updates and missing documentation

Educate drivers on services and next steps to prevent future issues

Communicate frequently with internal departments to resolve cases

Use Microsoft Teams daily to collaborate with internal teams

Make outbound follow-up calls to customers or drivers when needed

Enter and update customer information while speaking with customers

Manage cases, follow-ups, and documentation within a CRM (Salesforce)

Utilize Wheels systems to:

Create vehicle selectors

Process billing changes

Generate reports

Distribute insurance cards

Update driver and vehicle data

Contact drivers via phone or email to collect missing or required information

Required Skills & QualificationsMust Have:

2+ years of office-based customer service experience

Strong written and email communication skills

Excellent command of the English language with proper grammar and sentence structure

Strong attention to detail and ability to research solutions independently

Comfortable working across multiple systems and monitors

Proficient with Microsoft Office (Outlook, Word, Excel - basic data entry, copy/paste)

Basic Excel skills (willingness and ability to learn more)

Strong typing skills - minimum 40 WPM (typing test required for submission)

High School Diploma or GED

Preferred / Nice to Have

Experience using Salesforce or other CRM systems

Prior experience in fleet services, case management, or operations support

Skills Summary

Customer Service & Customer Resolution

Email-based Support

Case Management

Data Entry

CRM Systems (Salesforce preferred)

Microsoft Office & Outlook

Excel Data Entry

Multitasking & Research

Internal & External Communication

Experience Level

Intermediate Level

Why This Role Is a Good Fit

Ideal for candidates who prefer email and case-based work over phones

Great for detail-oriented problem solvers who enjoy researching solutions

Opportunity to build experience in fleet management and enterprise customer support

Collaborative environment with strong internal communication

Job Type & Location

This is a Contract position based out of Schaumburg, IL.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Schaumburg,IL.

Application Deadline

This position is anticipated to close on Mar 31, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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