Summary The primary purpose of the position is to perform transportation support work for the Central Texas Veterans Healthcare System (CTVHCS). Responsibilities Major duties include, but are not limited to: Receives requests, either by telephone or in person, for the transportation of patients to and from medical appointments, therapy sessions, transfers between buildings, to and from hospital sites, and to and from local area nursing homes. Dispatches the appropriate transportation driver using a two-way radio, relaying patient's name, pick-up and destination points, special requirements, and any other pertinent information to insure the safety and comfort of the patient. Schedules and dispatches motor vehicles for use by employees. The incumbent determines the best suited available vehicle for the intended purpose and duration. Knowledgeable about and continuously researching rules, regulations, policies, and procedures (i.e CEOSH, FMR, state license requirements, GSA regulations, EPA requirements, AFV- requirements, etc.) to ensure that CTVHCS is in compliance. Incumbent will report non- compliance or inadequate reporting to higher management with recommendations for correction. Incumbent monitors documentation of this reporting for timeliness, accuracy, and effectiveness, and communicates agency and local policies and priorities to all employees utilizing vehicles and equipment in the fleet. Orders VA license plates utilizing the CEOSH website. Orders and cancels credit cards and reviews statements, checking for fraud or misuse. Incumbent reconciles monthly statements and undergoes a monthly random audit with Fiscal Service. Researches all vehicle use including, mileage, number of trips, and number of passengers, always ensuring the fleet is right sized and maintained within VA and GSA standards. Reviews billing from vendors to ensure compliance with tax exempt procedures and policies. Must be able to communicate effectively both orally and in writing with a wide range of individuals with varying levels of understanding. Interacts with all personnel of the CTVHCS as well as other government and non-government agencies, contractors, vendors, law enforcement agencies, etc. Responsible for tracking all vehicle histories from time of purchase or donation to one year past the turn-in or disposal of each vehicle or piece of equipment in accordance with credit card regulations. This includes filing all trip logs, credit card receipts, accident reports and repairs, and tracks maintenance. Incumbent will work closely with the VA police Service. Serves as timekeeper for multiple Time and Leave Units. The Transportation Clerk will be knowledgeable in multiple computer applications such as Excel, Word, Power Point, Access, Outlook, Comprehensive Automobile Reporting System (CARS), Federal/Automotive Statistical Tool yearly (FAST), GSA database, Collision Repair Accident System History (CRASH), Mileage Express, etc. Responsible for a fleet of 321 GSA and station-owned vehicles. Incumbent serves as technical advisor to the Maintenance and Operations Supervisor in the modification of the fleet system to meet the needs of CTVHCS. Work Schedule: 7:30 am- 4:00 pm, Monday - Friday Virtual: This is not a virtual position. Position Description/PD#: Transportation Clerk/PD07517O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved PCS Appraised Value Offer (AVO): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/20/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-4 position you must have served 52 weeks at the GS-3. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience, equivalent to at least the GS-03 grade level in the federal service, that equipped me with the knowledge, skills, and abilities needed to successfully perform the duties of this position and that is typically in and/or related to the position being filled. Specialized experience includes but not limited to: Receives request, either via telephone, computer, or in person from various services for patient transportation to doctor appointments, therapy sessions, and any other required patient transfers between building or sites. Determines priority and dispatches appropriate transportation driver and vehicle via the two-way radio, relaying patient's name, pick-up and destination points, special requirements, and any other pertinent information to insure the safety and comfort of the patient. Knowledgeable about and continuously. Researching rules, regulations, policies, and procedures. Communicate effectively both orally and in writing with a wide range of individuals with varying levels of understanding. Interacts with all personnel of the CTVHCS as well as other government and non-government agencies, contractors, vendors, law enforcement agencies. Knowledgeable in multiple computer applications such as Excel, Word, Power Point, Access, Outlook, Comprehensive Automobile Reporting System (CARS), Federal\Automotive Statistical Tool yearly (FAST), GSA database, Collision Repair Accident System History (CRASH), Mileage Express, etc. Responsible for the FAST, CARS, CRASH, and Vehicle Utilization monthly and annual Reports for a fleet of 321 GSA and station-owned vehicles. Utilizes positive customer service skills in interactions with staff, patients, and other. Responds to requests for information or assistance in a timely manner. Informing supervisor when trips will return outside of normal duty hours. Must frequently gather large amounts of statistical, and background data on past expenditures. This information is used in conducting management studies and providing advice to the Chief, Engineering Service for future fleet issues. You will be rated on the following Competencies for this position: 1. Clerical 2. Manages and Organizes Information 3. Customer Service 4. Computer Skills 5. Database Administration Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
