District Account Manager

City Wide Facility Solutions • Dulles, VA • 3d ago

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a District Account Manager (FSM) for our Northern Virginia region.

The District Account Manager (Facility Solutions Manager) is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What you will do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.

Formulate and manage an effective service strategy and schedule tailored to each client.

Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics.

Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.

Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.

Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly.

Promote the sale of, procure, and monitor supplies for clients.

Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.

Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.

Schedule each non-routine activity in client facilities using Outlook.

Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.

Notify Sales Executives of potential accounts in your territory, especially new construction.

Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.

Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.

Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.

Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.

2+ years track record of success in a client retention role, with goals and metrics to support.

Highly detail-oriented and excellent follow-through on commitments.

Positive and outgoing personality; great at building relationships.

Excellent verbal and strong written communication skills.

Proficient in Microsoft Office and knowledge of CRM database.

Ability to travel on a daily basis to client locations locally.

Benefits

City Wide Facility Solutions offers a competitive compensation and benefits, including:

Car Allowance

Guaranteed Base Salary 60-70k plus commissions and bonuses

Health Benefits

PTO

401K

and much more.....

Similar Jobs

Electrical Assistant Project Manager

Actalent • Dulles, VA • 2w ago

Retail & Hospitality

Electrical Project Manager Job Description As an Electrical Project Manager, you will oversee and manage electrical projects, ensuring the successful execution of project contracts while building and maintaining strong r...

2w ago

Go to Apply

(USA) Store Manager - Supercenter

Walmart • Dulles, VA • 3w ago

Retail & Hospitality

Position Summary... What you'll do... Develops communicates and leverages a strategic vision aligned with company market and local plans and tactics to direct the management teamand management and hourly associates in fa...

3w ago

Go to Apply

Maintenance Manager

The Hertz Corporation • Dulles, VA • 3w ago

Retail & Hospitality

Maintenance Manager To manage all functions needed in order to oversee the repair and maintenance of the vehicles within the various locations. Wages: $TBD Provide administrative support to all maintenance functions. Res...

3w ago

Go to Apply

(DoD SkillBridge) Software Development Engineers (Level 2 or 3)

Northrop Grumman • Dulles, VA • 22min ago

IT & Engineering

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Top Secret TRAVEL: No Description At Northrop Grumman, our employees have incredible opportunities to work on re...

22min ago

Go to Apply

Mechanical Engineer

Microsoft Corporation • Dulles, VA • 56min ago

IT & Engineering

Overview Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Mechanical Engineer , you will perform a key role in delivering the core infrastructure and foundation...

56min ago

Go to Apply

Medical Technologist

HCA Healthcare • Dulles, VA • 8h ago

Hospital & Medical

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Medical Technologist today with Sto...

8h ago

Go to Apply

Medical Technologist

HCA Healthcare • Dulles, VA • 8h ago

Hospital & Medical

8h ago

Go to Apply

Relationship Banker - Loudoun Market

Bank of America • Dulles, VA • 2d ago

Finance, Accounting & Banking

Relationship Banker - Loudoun Market Chantilly, Virginia;Fairfax, Virginia; Dulles, Virginia; Purcellville, Virginia; Leesburg, Virginia; Stone Ridge, Virginia; Leesburg, Virginia; Herndon, Virginia; Fairfax, Virginia; H...

2d ago

Go to Apply

Project Manager - Special Projects

Southland Industries • Dulles, VA • 1w ago

Management & Administrative

Position Summary If you love managing construction projects, mentoring others and are passionate about safety, Southland has an opportunity for you as a Project Manager! In this role, you will work on exciting, commercia...

1w ago

Go to Apply

(DoD SkillBridge) Guidance Navigation Control (GNC) Engineer - level 3 or 4

Northrop Grumman • Dulles, VA • 1w ago

IT & Engineering

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: SCI TRAVEL: No Description At Northrop Grumman, our employees have incredible opportunities to work on revolutio...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.