PROGRAM ASSISTANT II-CMHHIP
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PROGRAM ASSISTANT II-CMHHIP
Salary
$58,872.00 - $94,188.00 Annually
Location
Pueblo, CO
Job Type
Full Time
Job Number
IIB 03500 03/17/26
Department
Colorado Department of Human Services
Division
OBH - CMHIP
Opening Date
03/17/2026
Closing Date
4/6/2026 11:59 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
FLSA Status
Exempt; position is not eligible for overtime compensation.
Department Contact Information
ellie.cassio@state.co.us
Primary Physical Work Address
In person position not eligible for remote work reporting to: Colorado Mental Health Hospital in Pueblo, 1600 W. 24th Street, Pueblo, CO 81003
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
This position is open to current Colorado residents only.
Please note: This recruitment may be used to fill multiple vacancies.
As a cornerstone of the Pueblo community for over a century, Colorado Mental Health Hospital in Pueblo (CMHHIP) is a leading employer, provider of quality mental health services, and a community partner. CMHHIP is a 24 hour behavioral health acute care facility that is intended to provide a safe, secure, and therapeutic setting for patients with both psychiatric and medical issues. The services provided include evaluation and treatment for patients who are severely mentally ill, and the goal of this facility is to return patients to their optimal level of functioning and assist them in returning to the community as appropriate.
Description of Job
You are required to work at your assigned work location during your scheduled work times.
Monday - Friday, 8:00 a.m. - 5:00 p.m. at the CMHHIP Campus
Please note: Work arrangements are subject to change at any time.
About the Position:
This position exists to provide professional and technical support for the Social Work Department, Psychology Department and specifically for the Director of Social Work and Psychological Services, to maximize efficient managerial organization, communication, and facilitation of duties. In addition, this position must take the initiative and exercise judgement, exhibit a high degree of decision making, organize and prioritize multiple projects, scheduling and deadlines, and complete those projects timely and thoroughly. Must practice a high level of interpersonal skills to manage and resolve conflict with others, professionally receive and interact with internal and external customers. Protect and maintain patient and staff information, including confidential and sensitive material following all HIPPA guidelines and personally identifiable information (PII). This position is expected to identify opportunities for improvement and work in collaboration with the Director of Social Work and Psychological Service, Clinical Administration support team to include the Director of Clinical Services and the Chief Clinical Officer. Supports all Departments overseen by the Director of Social Work and Psychological Services to include but not limited to the Social Work and Psychology Departments. Analyzes presented problems in the area of information management, personnel issues related to Federal Labor Laws and understood personnel rules and regulations impacting the employees under the Appointing Authority. The person in this position is a leader in establishing work processes, defining techniques and implementing successful methods in the areas of exemplary service. Actively participates and/or designs methods to collect, synthesize and interpret data for decision making by the Director of Social Work and Psychological Services. Duties in the position include:
Administrative/Program Assistance:
Develops and prepares meeting agendas, attends meetings, records and transcribes meeting minutes as needed within agreed upon deadlines and may involve a variety of special duties or tasks, which will be evaluated at the discretion of the Director of Social Work and Psychological Services
Manages action items for the Director of Social Work and Psychological Services to ensure timely notification and/or approval of, to include but not limited to, discharge reports, outstanding log errors, paid administrative leave (PAL), PAL extensions, payroll submissions and/or corrections, SNAP forms, correspondence, and responds to inquiries and works on assignments
Develops, maintains, and tracks department vacancies and update as positions are filled and working in coordination with the Impact Office. Submit designated Google forms; Requests to Post, Movement/Action requests, etc., to ensure timely processing of positions and movement as needed
Assists in the coordination and tracking of various administrative assignments and/or activities
Establishes and maintains a tracking process in conjunction with the Impact Administration Office staff licensure to ensure compliance
Acts as the project lead and manages special projects in support of the Director of Social Work and Psychological Services
Develops and coordinates the implementation of administrative projects/initiatives. Translates project concepts into concrete operations to support the goals of the office
Demonstrates a high level of decision-making skills and short and long-term planning
Provides technical assistance and responds to questions and requests for information for program areas, answers internal and external stakeholder questions and routes more specific requests to appropriate program staff or managers within CMHHIP
Identifies workflow issues and suggests solutions reviewing processes, documentation, or other materials as determined
Creates and manages work plans tracking completion and to help the Director of Social Work and Psychological Services to be able to notify CMHHIP/OCFMH leadership of potential for missed deadlines or concerns
Develops and maintains filing systems and tracking
Compiles information and prepares documents, slides, etc., on the shared Google Drive. In accordance with delegated authority, determine which correspondence can be approved and signed on behalf of the Director of Social Work and Psychological Services and which must be personally sent for the Director of Social Work and Psychological Services' approval and signature
Manages the calendar and scheduling of the Director of Social Work and Psychological Services by recommending, scheduling and committing to meetings and functions, outlining options and assisting with the prioritizing of commitments and appointments. Confirms calendar appointments to ensure that the Director of Social Work and Psychological Services' time is utilized efficiently. Reviews calendar daily to resolve any appointment conflicts. Meets as necessary with the Director of Social Work and Psychological Services to review appointments
Retrieves and handle departmental mail on the same day of receipt
Manages the organization, maintenance and access of shared google folders and folders on the LAN
Distributes, tracks and maintains Social Work and Psychology Annual Leave Rosters, Spreadsheets, Shared Google Calendars, and Coverage Plans ensuring compliance with required deadlines per the Clinical Annual and Holiday Leave Request SOP
Works in coordination with the PA to the Chief Clinical Officer (CCO) to maintain the Social Work and Psychology department directory, organizational chart, and department intranet sites
Responsible for assisting the Director of Social Work and Psychological Services with formulation of letters, ensuring timely payroll submissions, compliance with New Employee Orientation, licensing, competencies, outstanding log of errors, and staff vaccinations and/or exemptions as required
Development and maintenance of patient discharge and transfer information and working diligently with the Director of Social Work and Psychological Services to complete any other administrative duties as defined
Office Liaison:
Serves as the office's first point of contact for internal and external customers including other program managers and staff, Executive Management, citizens, other State Agencies, County Departments, other community stakeholders, and the Office of the Attorney General
Interacts daily with other executive offices to coordinate assignments
Works with other Program Assistants (PAs) and office support staff to organize and ensure administrative coverage
Directs the flow of the Office assignments, required and critical information as to the appropriate staff and program area. Reviews, prioritizes and accurately responds to address all incoming correspondence
Assists with formal business communication, including formatting and writing documents developing and refining presentations. Drafts responses (memos, letters, and emails) to routine inquiries to be approved by the Director of Social Work and Psychological Services. Reviews, edits, and finalizes documents (letters, briefing papers, memos) timely, ensuring that the documents adhere to established CDHS guidelines for correspondence. Accurately composes, designs, and @types of documents, correspondence, forms, organizational charges, and reports utilizing a variety of software applications (e.g., Microsoft Office, Visio, and Google)
Coordinates the Director of Social Work and Psychological services' communications and communicates with other senior staff within CDHS, AG's Offices, Legislative Offices. and other internal and external stakeholders
Serves as a liaison for stakeholder meetings ensuring tours, preparing agendas, conference rooms, conferencing materials or technology. Receives incoming telephone calls, triage calls according to guidance and responds to customer inquiries and/or allocates calls to the appropriate staff member. Respond to emails and voicemails to solve problems for the Director of Social Work and Psychological Services
Educates staff on departmental procedures, policies and proper preparation of correspondence, documents and special reports
Assists in addressing confidential human resource issues
Gathers, compiles, and analyzes information in preparation for meetings. Analyzes and follow-up on action items, identify solutions and data sources, communication issues with appropriate points of contact, and draft responses for approved administrative changes. Prioritizes information requests from federal, state and local officials and respond to deadlines
Manages customer service for the Office including attending to complaints from employees, customers and disgruntled and/or concerned citizens with tact and diplomacy; determining the problem or concern, and the remedial action requested by the individual. Researches the appropriate action or person to assist using various resources. Tracks and monitors responses and resolution of complaints. Prioritizes and communicates to the applicable stakeholders' critical issues, legal matters. potential lawsuits, and complaints
Provides administrative office support for special projects and functions as a backup during absences of other departments program assistants
Travel/Budget/Purchasing/P-Card Administration:
Makes appropriate travel arrangements and/or prepares travel requests. Completes travel reimbursement, review for accuracy and submit for payment as appropriate. Ensures travel itinerary has been provided to the Administrator(s) and provides necessary travel materials (maps, hotel, phone numbers, confirmation numbers, etc.) to ensure a successful trip
Ensures compliance with all applicable rules, laws, and policy with purchasing cards and travel cards. Purchases office supplies, equipment, and furniture within approved purchasing and accounting guidelines to ensure the office is always welcoming and professional. Assures equipment is inventoried, property installed and may provide training on the use of equipment
Reconciles monthly expenditure transaction and reallocates funding/coding string as appropriate for all purchases and transactions. Print, review and acquire signatures from P-Card approvers within expected timeframes for monthly statements
Maintains and creates a spreadsheet to track the budget for the Office and ensures that all purchases are in line with policy and have appropriate approvals
Follows fiscal rules and ensures proper accounting procedures and policies are followed.
Communicates the status of the department budgets and proposed/pending expenditures with the Director of Social Work and Psychological Services on a monthly basis or as needed
Timekeeping and Other Duties as Assigned:
Completes timekeeping functions accurately and timely within all Federal rules and regulations, Department of Personnel and Administration (DPA), Colorado Department of Human Services (CDHS) and CMHIP policies and procedures
Assures timekeeping entries align with documentation and are recorded in accordance with leave/time used
Maintains timekeeping records for all employees as assigned
Performs any other duties that may arise in the course of duties of this position that are not covered in the above duty statements
Transports patients in the event a need arises
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Minimum Qualifications:
Five (5) years of relevant experience in an occupation related to the work assigned to this position
Education and Experience:
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to five (5) years
Preferred Qualifications:
Three (3+) or more years of experience in administrative, corporate, or executive support role
Three to five (3-5+) years of senior level administrative experience, preferably in behavior health or similar related field and/or a bachelor's degree in business or a related field
Advanced proficiency in Microsoft Office/Google Workspace, and exceptional calendar management for complex scheduling
Possess strong discretion, proactiveness in anticipating needs and superior verbal/written communication
Conditions of Employment:
Full background check and reference check required
This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position
Motor Vehicle Check , if the employee will drive a state-owned vehicle, either in an on-going capacity while performing their normal day-to-day job duties OR on occasion for training/meetings/client visits/etc
Must possess a valid, non-restricted Colorado Driver's License or an non-restricted U.S. Driver's License for positions within 30 miles of the CO state border
Out-of-State Driver's License holders must obtain a valid, non-restricted Colorado Driver's License within 30 days of employment start date
Other Conditions of Employment specific to Program
Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
Disclose that information on the application
Explain why the prior termination or resignation should not disqualify you from the current position
Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS
Shall not initiate or engage in sexual, social, personal or financial relationships with patients either during or any time after hospitalization, even if the patient requests or initiates such a relationship All relationships with current or former patients must be disclosed on your application
Successfully pass all modules of the CMHIP New Employee Orientation core curriculum to include English reading comprehension, relevant competency assessments and written/practical exams in Defensive Tactics
Possess the physical ability to successfully complete CTI and CPR
Lift arms above head and kick as high as own waist
Stabilize another person to accomplish a controlled containment to the floor
Withstand impact on own body using an ASP shield
Rotate body 90 degrees with feet planted for using a defensive tactic
Kneel on one or both knees and stand up again with multiple repetitions
Must be able to see and hear in order to observe, address and respond to potential breaches in safety
Seize, hold, control or subdue violent or assaultive persons and defend oneself or others to prevent injury
Demonstrate body agility, strength of all four limbs and the ability to walk and climb stairs consistently
Work in situations involving assaultive behavior, physical control of another person and/or restraint situations
Ability to read and comprehend the English language; effectively and fluently communicates in English, both verbally and in writing
Work in an environment with fluctuating noise and temperature (hot and cold) which may include working outdoors in inclement weather and/or concrete floor/wall work settings
Willing and able to travel
2-step TB (tuberculosis) screening is required of all new employees upon hire
Annual influenza vaccination
Other vaccinations as required by the State of Colorado
CDHS Selection Process Explanation
Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.
Preferred Qualifications & Competencies:
Relevant years of state service experience
Minimum Qualification Screening Process
A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached."
You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.
Comparative Analysis Process - Structured Application Review
After minimum qualification screening, the comparative analysis process will involve reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing.
Your Work Experience/Job Duties
Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications. If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.
Supplemental Questions
Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).
APPEAL RIGHTS:
You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board (https://spb.colorado.gov/) website.
You or your representative must sign and submit the official appeal form for review
You can find the official appeal form here (https://spb.colorado.gov/sites/spb/files/documents/Consolidated%20Appeal%20-%20Form%20-%202025.pdf)
You must be deliver the official appeal form to the State Personnel Board:
By email (dpa_state.personnelboard@state.co.us), or
Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or
Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or
Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.
Contact the State Personnel Board for assistance:
At (303) 866-3300, or
Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules (https://spb.colorado.gov/board-rules) webpage
Supplemental Information
How to apply to the State of Colorado (https://www.youtube.com/watch?v=bKuwGdPpOW0) (Youtube Video, Runtime 3:59, Closed Captions Available)
The Assessment Process (https://cdhs.colorado.gov/information-for-job-applicants#assessment-process)
For additional recruiting questions, please contact ellie.cassio@state.co.us
About Us & Benefits:
If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS . In addition to a great location and rewarding and meaningful work, we offer:
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical (https://dhr.colorado.gov/state-employees/state-employee-benefits/medical-benefits) and dental (https://dhr.colorado.gov/state-employees/state-employee-benefits/dental-insurance) health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage (https://dhr.colorado.gov/state-employees/state-employee-benefits/disability-insurance)
11 paid holidays per year plus vacation and sick leave
State of Colorado Employee BenefitHub Resource Center (https://stateofcolorado.benefithub.com/app/home)
Employee Wellness program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
*Some positions may qualify for the Public Service Loan Forgiveness Program (https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs) .
Our Values:
We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans
ADA Accommodations:
CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.
This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us .
EEO Statement
The State of Colorado is an equal opportunity employer.
We are committed to increasing a "Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a "Colorado for ALL" drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Additional Support For Your Application
Toll Free Applicant Technical Support
If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
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I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)
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03
If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Your application may be considered incomplete if you do not provide this information. An incomplete application may not move forward in the Selection process. If you are a former or current state employee, please identify what state agency you work(ed) with and how many years of relevant state service you have related to the position you are applying for. (Ensure this is listed on your application under work experience).
04
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please explain why the prior termination or resignation should not disqualify your application from the current position.
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You are assigned a new tracking project with minimal direction. How do you proceed?
06
How do you maintain professionalism under stress?
07
Have you handled sensitive legal or forensic documentation? How did you safeguard it?
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You have multiple time sensitive tasks holding equal weight of importance, how do you prioritize these tasks?
Required Question
Employer
State of Colorado
Address
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the "Printer" icon located above the job title
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Website
https://careers.colorado.gov/
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