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Field Technician

Kiewit • Phoenix, AZ • 7h ago

Requisition ID: 180088

Job Level: Entry Level

Home District/Group: DHO Information Technology Group

Department: Technology Group

Market: Corporate Home Office

Employment Type: Full Time

Position Overview

TG Field Technician are the escalated point of contact for all technical issues that cannot be resolved remotely. They serve as team members by providing on-site technical support for those items escalated. TG Field Technicians are also responsible for providing a consolidated point of contact for Kiewit employees with technical support needs.

TG Field Technicians also assist in technical remote support, job site mobilizations, site changes, and demobilizations. This position supports and assists with implementing Kiewit Technology Group policies and procedures. They must be self-managing and make sound business decisions to deliver projects on time and under budget.

District Overview

Kiewit Technology Group builds solutions to enable and support our company's expansive operations. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team utilizes systems and tools that manage every part of Kiewit's business and the project lifecycle to improve planning and day-to-day execution in the field. We give our people real-time data to make faster, smarter decisions.

Location

This is a full time in office role located in Phoenix, AZ - and will require travel between multiple sites.

Responsibilities

Provide deskside and remote support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site contractors

Provide customers with technical guidance or direction

Respond to all assigned tickets in a timely manner

Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep the impact minimal

Research and resolve escalated trouble tickets

Document all trouble tickets with clear, concise explanations in a timely and accurate manner, ensuring adherence to department policies and procedures

On-site and Remote client support of various enterprise and desktop applications

Establish and maintain a professional relationship with customers, team members and department contacts

Provide quality customer service that exceeds customer expectations

Prioritize and organize work to meet requirements, goals and deadlines

Escalate to manager any situation outside the employee's control that could adversely impact the services provided

Preparation of conference rooms for large meetings with some troubleshooting of office AV systems

Other duties as assigned

Qualifications

Excellent customer service and interpersonal skills are required, including the ability to communicate clearly and professionally, both verbally and in writing

Strong experience with Windows Operating System and Office Suite

Attention to detail

Strong organizational skills

Results-oriented and likes a challenge

Participative management style

Must provide high levels of customer service at all times.

Recognize and escalate issues, risks and/or concerns in a timely manner.

Capable of using attentive and active listening skills to gather requirements and assess situations.

Must have good organizational skills.

Must have excellent verbal and written communication skills.

Must be able to lift and move heavy objects (40+ lbs).

Can walk for various lengths of time.

Must possess and maintain a valid driver's license.

Preferred

Ability to diagnose complex issues (log files, event viewer, and familiarity with a wide range of diagnostic tools.

Experience with Powershell or other scripting language and the demonstrated ability to use and create simple scripts.

Experience with ServiceNow

Bachelor's Degree

Other Requirements:

Regular, reliable attendance

Work productively and meet deadlines timely

Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.

Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.

Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.

May work at various different locations and conditions may vary.

We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

Equal Opportunity Employer, including disability and protected veteran status.

Company: Kiewit

Kiewit

Go to Apply

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