Security Operations Analyst

Verizon • Basking Ridge, NJ • 3h ago

When you join VerizonYou want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.What you'll be doing...From internships and co-ops to leadership development programs and entry-level roles, becoming part of Verizon's award-winning Campus program is a great step toward shaping your future. Join a program that's been recognized with awards such as WayUp's Top 100 Internship Programs and RippleMatch's Campus Forward Award. Why the accolades? It's easy: we immerse you in meaningful experiences and projects that deliver tangible business impact. Working with us, you'll have the opportunity to network with V Teamers across the globe, find mentors, and establish meaningful relationships to last a lifetime. When you join the V Team, our network becomes even stronger. #VTeamLifeThe Security Operations Analyst position is part of the Subpoena Compliance Team (SCT) within the Criminal Response Team on the Verizon Security Assistance Team (VSAT), reporting into Corporate Security. This is a fast-paced environment that provides the opportunity to work both individually and as part of a team to achieve goals. As the workload is a combination of calls and cases with varying degrees of urgency or deadlines, the ability to exercise sound judgment when prioritizing work is critical. This is an on-site position with office hours of 8:00 am - 8:00 pm ET. The Security Operations Analyst is accountable for meeting and exceeding the operational business metrics while simultaneously safeguarding customer information/business records and providing a 5-star customer experience.Responsibilities will include managing the following, but are not limited to:- Responding to requests and legal demands for assistance by law enforcement and attorneys.- Retrieving company records and analyzing data pursuant to legal documents.- Verifying the validity of the legal demand and the legal document allows for the release of the requested records while ensuring all policies and procedures are followed.- Ensuring that all cases are correctly documented and managed end-to-end in compliance with all applicable laws and company procedures. This includes validating, logging, and responding to all legal demands served upon the company for customer records.- Collaborating with appropriate departments and managers, specifically with corporate security/legal/human resources for internal investigations.- Handling incoming calls and assisting our customers.- Responding to inquiries and demands made by attorneys, prosecutors, and other law enforcement personnel.- Guiding other departments on matters relating to the release of company records.- Providing value-added feedback to leadership on methods to improve call handling and increase knowledge of processes and procedures to drive quality improvement.- Reviewing and updating Methods and Procedures to have up-to-date resources to conduct day-to-day job functions.- Reviewing, investigating, and resolving inquiries from our customers.- Traveling may be necessary for training, court appearances, and/or presentations.What we're looking for...You'll need to have:- Current enrollment in an accredited institution pursuing a Bachelor's degree, open to all majors, with an expected completion date between May 2026 and June 2026.- Ability to provide a transcript showing a May 2026 or June 2026 graduation date.- Proficiency in extracting specific datasets fro

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