Microsoft Inside Account Manager - Public Sector

SHI • Somerset, NJ • 6h ago

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Microsoft Inside Account Manager serves as the primary point of contact for customer interactions, facilitating communication between Outside Sales, customers, and SHI's internal departments. This role involves creating pricing quotes, managing large customer deals, and providing order updates while delivering excellent customer service and support. The Inside Account Manager must demonstrate effective communication, problem-solving, and organizational skills to maintain strong customer relationships and support sales initiatives.

Role Description

Represent SHI as the primary contact for customer interactions.

Act as a liaison between Outside Sales, customers, and SHI internal departments.

Provide excellent customer service and support to both customers and the outside sales team.

Create pricing quotes for IT requirements, including hardware, software, renewals, and services.

Engage in large customer deals, manage deal registration, and track progress using the CRM tool.

Provide sourcing, product quotes, pricing, and information to the outside sales team.

Enter purchase orders and provide order status updates to Outside Sales and customers.

Participate actively in team meetings with managers for updates and changes.

Set up conference calls between Outside Sales, customers, vendors, and internal teams.

Proactively resolve issues related to product returns, invoicing questions, and customer concerns.

Behaviors and Competencies

Communication: Can communicate simple ideas and information clearly.

Follow-Up: Can demonstrate a willingness to follow up on tasks and responsibilities when reminded or prompted.

Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.

Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.

Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.

Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.

Critical Thinking: Can understand and identify the strengths and weaknesses of an argument.

Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.

Teamwork: Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts.

Skill Level Requirements

Ability to grow existing customer relationships - Basic

Ability to learn new concepts and processes quickly - Basic

Proficiency in account management - Basic

Ability to excel in a team selling environment - Basic

Proficiency in stakeholder management - Basic

Other Requirements

Completed Bachelor's Degree with a 3.0 cumulative GPA, or experience in a Customer Service role in a corporate or office setting preferred

The base salary range for this position is $45,000 - $95,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus, are $55,000 - $100,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

SHI

Go to Apply

Share this job

Similar Jobs

Recruiter - Career Services

Lincoln Technical Institute • South Plainfield, NJ • 27min ago

Management & Administrative

Make a lasting impact on the future of the next generation at Lincoln Tech as a full-time Career Services Advisor. Help students take their first step toward a rewarding career after graduation. In this role, you will co...

27min ago

Go to Apply

Customer Service Representative

Robert Half • Cedar Knolls, NJ • 41min ago

Management & Administrative

Description Maintain accurate billing records for an assigned customer group, ensuring timely updates and data integrity. Communicate professionally with customers regarding billing and other business-related inquiries,...

41min ago

Go to Apply

Sr. Director Fulfillment and Logistics

Robert Half • Clinton, NJ • 5h ago

Management & Administrative

Description 140,000 - 150,000 benefits: health insurance 401k paid time off Responsibilities Lead and oversee all fulfillment, warehousing, transportation, and logistics operations Develop and execute fulfillment and log...

5h ago

Go to Apply

Administrative Assistant II

South Jersey Industries • Union, NJ • 6h ago

Management & Administrative

About Us Elizabethtown Gas is a natural gas utility company that delivers safe, reliable, and affordable natural gas to over 300,000 residential, commercial, and industrial customers in Union, Middlesex, Sussex, Warren,...

6h ago

Go to Apply

Security Operations Analyst

Verizon • Basking Ridge, NJ • 6h ago

Management & Administrative

When you join VerizonYou want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people li...

6h ago

Go to Apply

Supply Chain Planning Manager - FisherPak

ThermoFisher Scientific • Bridgewater, NJ • 6h ago

Management & Administrative

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our coll...

6h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Plainfield, NJ • 9h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

9h ago

Go to Apply

Dual Sales Manager

Marriott • Hamilton, NJ • 9h ago

Management & Administrative

Additional Information Job Number 26033482 Job Category Sales & Marketing Location Residence Inn by Marriott Hamilton, 559 Route 130 S, Hamilton Township, New Jersey, United States, 08620 VIEW ON MAP ( https://www.go...

9h ago

Go to Apply

Field Sales Manager

RCN Management Corporation • Princeton, NJ • 9h ago

Management & Administrative

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber in...

9h ago

Go to Apply

Corporate Account Sales Manager- Washington DC

The Hertz Corporation • Trenton, NJ • 9h ago

Management & Administrative

The Corporate Sales Account Manager, Washington DC is responsible for being customer driven and growth oriented to drive business and capitalize on opportunities that result in increased revenue within the corporate segm...

9h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.