Technical Account Manager

Rockwell Automation, Inc. • Cleveland, OH • 1h ago

Mayfield Heights, Ohio, United States
Milwaukee, Wisconsin, United States
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!
Job Description
As a Technical Account Manager (TAM) you will be the primary technical liaison for enterprise customers, ensuring seamless onboarding, proactive engagement, and continuous improvement of managed services. You will have experience establishing communication and engageing with prospects, lead business reviews, resolve technical issues, and guide projects to enhance security posture and customer satisfaction. As a TAM you will collaborate across our teams to align service delivery with client goals, providing recommendations and advocating for continuous improvement. You will report to the Manager, Technical Account Manager and have a hybrid schedule working in Mayfield Heights, OH.
Your Responsibilities:
Be the primary technical contact for assigned customers.
Be a customer advocate, ensuring agreement between client needs and internal delivery teams.
Lead onboarding activities, guiding customers through setup and integration.
Conduct Business Reviews to assess performance and identify improvement opportunities.
Collaborate with SOC and our teams to resolve technical issues promptly.
Provide recommendations to enhance security posture and service efficiency.
Manage projects to improve customer satisfaction and service.
Deliver feedback to product teams for feature enhancements and service improvements.
Collaborate with our teams to support and influence product feature enhancements.
Experience identifying installation and managedservice expansion opportunities.
Document industry trends based on customer requests and feedback and communicate insights to product/offering teams.
Willingness to participate in professional development activities to stay current on industry knowledge within the Rockwell Managed Services portfolio.
The Essentials - You Will Have:
Bachelor's Degree in Relevant Field.
Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The ability to travel 15% of the time.
The Preferred - You Might Also Have:
8+ years experience managing multiple enterprise accounts and navigate technical environments.
Familiarity with servicedelivery documentation and tools, including onboarding trackers and escalation processes
Proficiency with Microsoft Teams and SharePoint for collaboration and document management.
8+ years of experience using data reporting and visualization tools to support customer goals and projects.
Translate complex technical information into clear, accessible language for diverse audiences.
Experience working in operations or Operations Technology (OT) environments.
What We Offer:
Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
To learn more about our benefits package, please visit at www.raquickfind.com.
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but y

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